Customer Service Assistant

Job Description

Title: Customer Service Assistant

Company Name: SORA LTD

Vacancy: --

Age: At most 30 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2025-10-07

Application Deadline: 2025-10-12

Education:

• Bachelor degree in any discipline
• HSC

• Age At most 30 years
• Only Female

• Strong written communication skills in English.
• Ability to work independently and as part of a team.
• An empathetic attitude and a focus on customer satisfaction.

About the Company :

Our company is looking for a remote Customer Service Assistant who is passionate about customer satisfaction to join our team. We are committed to delivering an exceptional customer experience, and our customer service team plays a vital role in achieving this mission. If you are a dedicated, empathetic, and customer-focused individual, we would love to have you on board.

Key Responsibilities :

As a Customer Service Assistant, you will ensure that our customers have a positive experience when interacting with our company. Your main responsibilities will include:

• Customer Support: Providing exceptional customer service by answering inquiries, resolving issues, and assisting customers with their online shopping experience.

• Responding to Queries: Professionally and empathetically handling emails, messages, and live chat communications.

• Order Processing: Monitoring customer orders, ensuring they are processed accurately and on time.

• Problem Resolution: Efficiently identifying and resolving issues related to orders, payments, and deliveries.

• Product Information: Offering detailed information about products, technical specifications, delivery timelines, and more.

Opportunity to work remotely. Professional growth opportunities within our expanding company. Continuous training to enhance your customer service skills. Work as part of a dedicated team focused on delivering an exceptional customer experience.