Customer Service Agents

Job Description

Title: Customer Service Agents

Company Name: TV HUT and Electronics

Vacancy: --

Age: Na

Job Location: Dhaka (Azimpur, Azimpur koborsthan, Dhaka University, Dhanmondi, Elephant Road, Hazaribagh, Jigatola, Kamrangirchar, Lalbagh, Nilkhet, Old Dhaka, Zigatola Staff Quarter)

Salary: Tk. 10000 - 15000 (Monthly)

Experience: --

Published: 2026-01-17

Application Deadline: 2026-01-27

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

TV Hut is hiring for the position of Customer Service Agents in the Customer Experience department. This is a full-time role.

Who We Are:

TV Hut is a reputed consumer electronics omnichannel marketplace offering multiple categories ranging from Television, Air Conditioner, Home Appliance & IoT Devices. It has gained the trust and popularity of millions by providing industry-leading after-sale service & wise advocacy.

Job Description:

The ideal candidate must be professional, customer-focused, and able to manage client queries with efficiency and clarity. S/he will be responsible for maintaining strong communication with clients, providing accurate information, and ensuring a smooth service experience.

- Respond to customer inquiries via inbound calls, digital and social media.

- Conduct outbound calls to prospective customers to explain products/services and explain their benefits.

- Effectively communicate product features, pricing, and promotions to potential clients.

- Meet and exceed daily, weekly and monthly sales targets.

- Maintain strong follow-up with clients to ensure timely updates and smooth workflow.

- Handle complaints professionally and escalate issues when necessary.

- Maintain a positive, supportive, and customer-friendly attitude at all times.

- Cooperate & coordinate with the operations team to ensure client satisfaction.

- Stay informed about the features and benefits of the products/services offered.

- Maintain accurate records of all interactions with clients using CRM tools or other designated systems

- Prepare and submit regular reports on CS activities and outcomes.

- Willingness to work on a roster-based schedule and take ownership of assigned duties.

What You Will Get:

- Experience of working with a fast-growing consumer electronics marketplace scaling nationally & globally.

- Build an alternative D2C ecommerce ecosystem from scratch

- Freedom to assume leadership and think out of the box

- Mentorship from tech, business & brand experts

- Periodical training of product lines from trainers of global brands

What We Need:

- Excellent communication skills (both verbal & written) in both English & Bangla

- Must have knowledge & proficiency in MS Office, Google Docs, Google Sheets, etc

- Minimum graduation/diploma in any discipline

- Candidates having at least 1 year of experience will be given preference. Freshers having excellent communication skills also encouraged to apply.

- Ability & willingness to work on roasters duties, including weekends when required.

Benefits:

- Remuneration: BDT 10,000 ~ BDT 15,000 (remuneration will be offered based on qualification, experience, role-fit & track record)

- Office lunch

- Office Timing: Based on roaster-based duty schedule

- Festival bonus (for permanent team members)

Office Address:

Elephant Road, Dhaka

Application Procedure:

If you are interested then mail your application with updated cv and cover letter to [email protected] with “Application for Customer Service Agents” in the mail subject line.

Incomplete applications will not be taken into consideration.

Depending on role fit, shortlisted candidates will be contacted for further procedures.

• Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

- Remuneration: BDT 10,000 ~ BDT 15,000 (remuneration will be offered based on qualification, experience, role-fit & track record)

- Office lunch

- Office Timing: Based on roaster-based duty schedule

- Festival bonus (for permanent team members)