Customer Service Agents

Job Description

Title: Customer Service Agents

Company Name: TV HUT and Electronics

Vacancy: --

Age: 20 to 35 years

Job Location: Dhaka (Dhanmondi, Science Lab)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Call Center, Online Retail Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Call Center, Online Retail Startup
• Freshers are also encouraged to apply.

• Age 20 to 35 years

TV Hut is hiring for the position of Customer Service Agents in the Customer Experience department. This is a full-time role.

Who We Are:

TV Hut is a reputed consumer electronics omnichannel marketplace offering multiple categories ranging from Television, Air Conditioner, Home Appliance & IoT Devices. It has gained the trust and popularity of millions by providing industry-leading after-sale service & wise advocacy.

Job Description:

The ideal candidate must be professional, customer-focused, and able to manage client queries with efficiency and clarity. S/he will be responsible for maintaining strong communication with clients, providing accurate information, and ensuring a smooth service experience.

Respond to customer inquiries via inbound calls, digital and social media.

Conduct outbound calls to prospective customers to explain products/services and explain their benefits.

Effectively communicate product features, pricing, and promotions to potential clients.

Meet and exceed daily, weekly and monthly sales targets.

Maintain strong follow-up with clients to ensure timely updates and smooth workflow.

Handle complaints professionally and escalate issues when necessary.

Maintain a positive, supportive, and customer-friendly attitude at all times.

Cooperate & coordinate with the operations team to ensure client satisfaction.

Stay informed about the features and benefits of the products/services offered.

Maintain accurate records of all interactions with clients using CRM tools or other designated systems

Prepare and submit regular reports on CS activities and outcomes.

Willingness to work on a roster-based schedule and take ownership of assigned duties.

What You Will Get:

Experience of working with a fast-growing consumer electronics marketplace scaling nationally & globally.

Build an alternative D2C ecommerce ecosystem from scratch

Freedom to assume leadership and think out of the box

Mentorship from tech, business & brand experts

Periodical training of product lines from trainers of global brands

• Mobile bill,Performance bonus
• Festival Bonus: 2