Customer Service Agents

Job Description

Title: Customer Service Agents

Company Name: TV HUT and Electronics

Vacancy: 3

Age: 20 to 30 years

Job Location: Dhaka (Elephant Road)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Call Center, E-commerce, E-commerce Startup, Online Retail Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Call Center, E-commerce, E-commerce Startup, Online Retail Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years

• Excellent communication skills (both verbal & written) in both English & Bangla
• Must have knowledge & proficiency in MS Office, Google Docs, Google Sheets, etc.
• Minimum graduation/diploma in any discipline
• Candidates having at least 1 year of experience will be given preference. Freshers having excellent communication skills also encouraged to apply.
• Ability & willingness to work on roasters duties, including weekends when required.

TV Hut is hiring for the position of Customer Service Agents in the Customer Experience department. This is a full-time role.

Who We Are:

TV Hut is a reputed consumer electronics omnichannel marketplace offering multiple categories ranging from Television, Air Conditioner, Home Appliance & IoT Devices. It has gained the trust and popularity of millions by providing industry-leading after-sale service & wise advocacy.

Job Description:

The ideal candidate must be professional, customer-focused, and able to manage client queries with efficiency and clarity. S/he will be responsible for maintaining strong communication with clients, providing accurate information, and ensuring a smooth service experience.

• Respond to customer inquiries via inbound calls, digital and social media.

• Conduct outbound calls to prospective customers to explain products/services and explain their benefits.

• Effectively communicate product features, pricing, and promotions to potential clients.

• Meet and exceed daily, weekly and monthly sales targets.

• Maintain strong follow-up with clients to ensure timely updates and smooth workflow.

• Handle complaints professionally and escalate issues when necessary.

• Maintain a positive, supportive, and customer-friendly attitude at all times.

• Cooperate & coordinate with the operations team to ensure client satisfaction.

• Stay informed about the features and benefits of the products/services offered.

• Maintain accurate records of all interactions with clients using CRM tools or other designated systems

• Prepare and submit regular reports on CS activities and outcomes.

• Willingness to work on a roster-based schedule and take ownership of assigned duties.

What You Will Get:

• Experience of working with a fast-growing consumer electronics marketplace scaling nationally & globally.

• Build an alternative D2C ecommerce ecosystem from scratch

• Freedom to assume leadership and think out of the box

• Mentorship from tech, business & brand experts

• Periodical training of product lines from trainers of global brands

• Performance bonus,Over time allowance,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Remuneration: BDT 10,000 ~ BDT 15,000 (remuneration will be offered based on qualification, experience, role-fit & track record) Office lunch Office Timing: Based on roaster-based duty schedule Festival bonus (for permanent team members)