Customer Satisfaction Executive

Job Description

Title: Customer Satisfaction Executive

Company Name: A Reputed Company

Vacancy: --

Age: 18 to 30 years

Job Location: Dhaka (Old Dhaka)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Textile, Call Center, E-commerce Startup, Advertising Technology (AdTech) Startup

Published: 2024-01-28

Application Deadline: 2024-02-27

Education:

• Bachelor of Business Administration (BBA)

Requirements:

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Textile, Call Center, E-commerce Startup, Advertising Technology (AdTech) Startup

Skills Required: Client Service,Customer query management,Expertise on Customer Relationship Management (CRM) handling.,Reporting and documentation skill,Sell to Customer Needs,Social Media Communication,Social Media Page

Additional Requirements:

• Age 18 to 30 years

• Communicate with customers via Phone, Email, and Facebook Messenger.

• Managing large amounts of inbound and outbound calls on time.

• Taking notes/ typing speed should be fast and also have sound knowledge of using the computer.

• Use appropriate language and tone to maintain a positive and professional image in interactions.

• Identifying customers` needs, clarifying information, researching every issue, and providing solutions.

• Report back data of whole day work to HR on different platforms (G Suites, Excel and Database, etc.)

• Ensure customer satisfaction, providing appropriate solutions and alternatives within the stipulated time and follow-up to ensure resolution.

• Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.

Responsibilities & Context:

Job Context:

We are looking for experienced Customer Satisfaction Personnel to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, complaint resolution, loyalty, and retention, and to meet their expectations. Also, to enhance the service to perform database management, regular survey & feedback management.

Responsibilities:

• Improve customer satisfaction experience, create engaged customers, and facilitate organic growth.

• Attended and provided complete/ updated information about the product to the customer.

• Understanding customer’s needs and developing potential customers to generating new business.

• Expand the rapport with existing customers by continuously communicating with them.

• Regularly record the customer communication and feedback system for future improvement.

• Providing the best possible solution to the customers` queries on the first call.

• Manage the online/ social media communication through regular messaging, and replying to queries.

• Take ownership of customer`s issues and follow problems through to resolution.

• Update and develop customer service procedures, policies, and standards.

• Keep accurate records and document customer service actions and discussions.

• Maintain the customer database regularly, analyzed statistics, and compiled accurate reports.

• Educate and train customer support staff on customer communication protocol.

• Act as the key interface between the customer and all relevant divisions.

• Maintain associations with Sales & Marketing team members to maximize business productivity.

• Keep ahead of the industry’s developments and apply best practices to areas of improvement.

• Giving the right pitch to the potential customers, so they end up buying the product.

• Control resources and utilize assets to achieve qualitative and quantitative targets.

• Update the information of the customers regularly and maintain an orderly workflow according to priorities.

• Prepare regular reports on customer sentiment, joint issues, and resolution trends through data analysis.

• Making product and service reports by collecting and analyzing the information provided by the customers.

Job Other Benifits:

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre