Customer Relationship Officer (Female)

Job Description

Title: Customer Relationship Officer (Female)

Company Name: Sentry Security Services Ltd. (A Sister Concern of Sentry Group)

Vacancy: 3

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Security Service

• Bachelor/Honors

A bachelor’s degree in any discipline, with a preference for fields like Business Administration (BBA), Marketing, or Commerce.

• At least 1 year
• The applicants should have experience in the following business area(s): Security Service

• Only Female

• Communication Skills

• Computer and Technical Proficiency

• Typing and Data Management:

• Problem-Solving and Analytical Skills

• Soft Skills: Teamwork, time management, hardworking nature, and the ability to work under pressure.

Job Context

As a CRM Executive at Sentry Security Services Ltd, you will be at the frontline of client communication, playing a vital role in building and maintaining strong relationships with our customers. This position is ideal for graduates or university students who have at least 1 year’s job experience in customer relationship management, or in the relevant field .

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or messaging platforms.

• Maintain and update customer databases (CRM software) with accurate and timely information.

• Track and follow up on customer service issues until resolution, escalating where necessary.

• Support the client onboarding process by guiding them through service-related procedures.

• Record complaints, feedback, and suggestions, and forward them to the appropriate department.

• Collaborate with internal teams (operations, accounts & finance, and administration department) to ensure seamless customer support.

• Generate daily, weekly, or monthly reports on client communication and issue resolution status.

• Maintain a high level of confidentiality and professionalism in all customer interactions.

• Manage multiple tasks while prioritizing urgent queries in a fast-paced environment.

Working hour 10.00 am – 7.00 pm to support client service coverage.