Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: SHOPPING BAG SUPERMARKET

Vacancy: 1

Age: 24 to 35 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Super store, Departmental store, Grocery shop, Shopping mall
• Freshers are also encouraged to apply.

• Master of Business Administration (MBA)

Skills Required: Expertise on Customer Relationship Management (CRM) handling.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Super store, Departmental store, Grocery shop, Shopping mall
• Freshers are also encouraged to apply.

• Age 24 to 35 years
• Only Female

Customer Engagement & Assistance:

• Welcome and assist customers with a friendly and professional attitude.
• Provide superior service to all customers by understanding their needs/questions and responding promptly and effectively.
• Handle customer complaints and provide effective resolutions promptly.

Customer Communication:

• Resolve customer queries and complaints quickly and efficiently.
• Respond to customer comments on Facebook posts/Live notifications.
• Answer customer queries/messages through social media accounts.
• Serve customers over the phone and provide solutions.

Sales & Promotions:

• Promote loyalty programs, discounts, and offers to enhance customer engagement.
• Manage and develop corporate sales accounts to achieve sales targets.
• Upsell and cross-sell products based on customer and client preferences.
• Keep customers updated on the latest products, offers, and campaigns.

Data & Feedback Management:

• Collect customer feedback and report insights to management for service improvement.
• Prepare and present proposals tailored to meet the needs of corporate clients.
• Maintain customer and corporate client records, ensuring data privacy.

Product and Stock Management:

• Collect information on customers’ demanding products/stock out products and restock products as needed.
• Conduct quality assurance surveys with customers and provide feedback to the superior.

Internal Coordination:

• Coordinate with internal teams to address and resolve customer issues efficiently.
• Represent the company positively and uphold its reputation for excellent service.

Miscellaneous:

• Building and maintaining profitable relationships with key customers.
• Any other tasks assigned by the team leader.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2