Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Sentry Security Services Ltd. (A Sister Concern of Sentry Group)

Vacancy: 3

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Security Service

• HSC

• HSC to Above

• At least 2 years
• The applicants should have experience in the following business area(s): Security Service

• Age 25 to 35 years

• Strong analytical & problem solving ability.

• Good interpersonal and communication skills.

• Self-motivated and proactive in producing and delivering outputs.

• Good oral & written communication skills both in English & Bengali.

Job Context

• We are going to hire a talented youth, energetic, professional, diversified female employee in its Communication Wings department.

Job Responsibilities

• Type and format official documents, letters, reports, and other materials in Bangla and English.

• Ensure accuracy in spelling, grammar, and punctuation in all typed content.

• Convert handwritten or printed texts into digital Bangla documents.

• Maintain confidentiality of office files and sensitive information.

• Assist with data entry tasks when required.

• Building and maintaining strong relationships with customers to ensure high levels of customer satisfaction and retention.

• Managing and responding to customer inquiries, concerns, and complaints in a timely and professional manner.

• Providing product and service information to customers and assisting with their purchase decisions.

• Collaborating with sales and marketing teams to identify and pursue opportunities for customer engagement and growth.

• Developing and implementing customer engagement strategies and programs to improve customer loyalty.

• Analyzing customer feedback and data to identify trends and areas for improvement.

• Managing customer databases and records, ensuring accuracy and completeness.

• Conducting market research and customer surveys to gather insights and feedback.

• Creating and maintaining reports on customer engagement and satisfaction metrics.

• Performing other duties as assigned by management.

• Your specific job responsibilities may vary based on the needs of your organization and the specific focus of your CRM role (e.g. B2B, B2C, sales, service, etc.).