Customer Relations & Quality Assurance Manager
Job Description
Title: Customer Relations & Quality Assurance Manager
Company Name: Cookups Technologies Ltd.
Vacancy: 1
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Someone with emotional intelligence, able to deal with stress and think quickly on their feet.
∎ Skills Required: Customer satisfaction survey, Multi tasking ability, People Management, Positive attitude, Problem Solving, Professional English Writing, Self motivated
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM)
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Food (Packaged)
Job Context:
∎ Cookups is Bangladesh`s largest homemade food market. An exciting platform with 1700+ Cooks and 45,000+ diners we have been bridging connections between people over a common love of home-made food. Since our inception in 2016, we have been committed to involving bright, young minds with plenty of energy and can-do attitude to be part of and grow together with the company. People who are organized, personable and able to communicate effectively and take initiative. Does this sound like you? Are you looking for an opportunity to start your career in the tech industry? Then we are looking for you!
∎ Aside from being a foodie, are you also a people person? Do you like to speak to people and solve their problems? You will need to take on customer support responsibilities and make sure all the customers are happy and satisfied. You will also have to speak to our Cooks, give them feedback on their food from diners and investigate complaints. You will need to be thick skinned, patient and understanding and know when to be firm and when to be compassionate.
∎ You will need great communication skills in English and Bangla and a basic knowledge and great interest in good food.
Job Responsibilities:
∎ Empower and engage the Customer Service and Quality Assurance teams
∎ Develop culture and processes to meet business goals
∎ Evaluate and improve customer (Cook/Diner) satisfaction
∎ Identify better tools and technologies to improve customer service
∎ Meet Quality Assurance targets and improve processes when needed
∎ Drive better sales through service
∎ Continually develop improvements
∎ Drive quality and consistency
∎ Hold regular trainings with the team on Customer Service and Quality Assurance
∎ Weekly meetings with team
∎ Ensure all orders are confirmed on app, phone, Whatsapp and Freshdesk
∎ Build community through Facebook group - posting content and encouraging others to do the same
Additional Requirements:
∎ Extensive experience of managing operational customer service teams
∎ Good written and verbal communication skills in both English and Bangla
∎ Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
∎ Proven Management and/or relationship management experience at a senior, strategic level role. Established track record of exceeding targets, KPI's, in a quality led, legislative compliant environment
∎ Able to develop strategy and make recommendations
∎ Demonstrate ability to motivate and communicate with others at all levels
∎ Influential relationships skills at all levels. Able to use these relationships to deliver service improvements
∎ Excellent communication and negotiation skills.
∎ Able to adapt and succeed in a changing environment
∎ Evidence of well-developed leadership skills.
∎
∎ Person with disability are encouraged to apply
Salary: Tk. 35000 - 40000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Apr 2021
Company Information:
∎ 1 Apr 2021
∎ Cookups Technologies Ltd.
∎ Address : Apt: 501, House: 18, Road: 24, Block: K, Banani
∎ Web : http://cookups.com.bd
∎ Business : Cookups is Bangladesh’s largest homemade food market. An exciting platform with 1500+ Cooks and 45,000+ diners we have been bridging connections between people over a common love of home-made food. Since our inception in 2016, we have been committed to involving bright, young minds with plenty of energy and can-do attitude to be part of and grow together with the company. People who are organized, personable and able to communicate effectively and take initiative. Does this sound like you? Are you looking for an opportunity to start your career in the tech industry? Then we are looking for you!
Category: Customer Support/Call Centre
: Write Customer Relations Manager as subject of your email.
Source: bdjobs.com
Deadline Expired on 12th Apr 2021
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