Customer Relation Officer
Job Description
Title: Customer Relation Officer
Company Name: Uttara Fertility Centre Ltd.
Vacancy: 1
Age: At most 25 years
Job Location: Dhaka (Uttara)
Salary: --
Experience:
Published: 2026-01-11
Application Deadline: 2026-01-17
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age At most 25 years
Responsibilities & Context:
1. Patient Reception & Front Desk Management
Receive and greet patients and attendants in a courteous and professional manner.
Manage patient registration, appointment scheduling, and front desk operations.
Ensure a smooth and positive first point of contact for all patients.
2. Patient Communication & Coordination
Handle patient inquiries in person, over phone, email, and digital platforms.
Coordinate between patients, doctors, counselors, nurses, and other departments.
Provide accurate information regarding services, visiting hours, and procedures.
3. Appointment & Queue Management
Schedule, confirm, and reschedule patient appointments efficiently.
Manage patient flow to minimize waiting time and improve service experience.
Inform patients promptly about any changes or delays in schedules.
4. Patient Support & Service Experience
Assist patients throughout their visit, ensuring comfort and proper guidance.
Address patient concerns, complaints, and feedback professionally and empathetically.
Escalate complex issues to the appropriate authority when required.
5. Documentation & Data Entry
Maintain accurate patient records, registration details, and visit logs in HMS/EMR systems.
Ensure proper handling and confidentiality of patient information.
6. Billing & Payment Coordination
Coordinate with accounts and billing departments regarding patient payments and invoices.
Guide patients on payment procedures, receipts, and related documentation.
7. Follow-up & Patient Retention
Conduct follow-up calls or messages regarding appointments, reports, and treatment progress.
Support patient retention initiatives and service quality improvement.
8. Coordination with Marketing & Counseling Teams
Forward patient inquiries and leads to counselors and marketing teams for further engagement.
Support conversion of inquiries into consultations and treatment enrollments.
9. Reporting & Administrative Support
Prepare daily and monthly patient visit and inquiry reports.
Provide administrative support to management as required.
10. Ethics, Confidentiality & Professional Conduct
Maintain patient privacy, dignity, and confidentiality at all times.
Follow organizational policies, service standards, and professional etiquette.
Job Other Benifits:
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
