Counsellor

Job Description

Title: Counsellor

Company Name: Uttara Fertility Centre Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Chamber, Healthcare Startup

• Bachelor of Science (BSc)
• Master of Science (MSc)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Chamber, Healthcare Startup

1. Patient Counseling & Support

• Provide emotional, psychological, and informational counseling to infertility patients and their families.

• Explain fertility treatment options, procedures, timelines, risks, and success rates in a clear and empathetic manner.

• Support patients throughout the treatment journey, including pre-treatment, ongoing care, and post-procedure follow-up.

2. Treatment Coordination

• Coordinate patient treatment plans between consultants, embryologists, nurses, and administrative staff.

• Schedule appointments, procedures, and follow-ups in consultation with the clinical team.

• Ensure patients clearly understand treatment protocols and instructions.

3. Financial & Package Counseling

• Explain treatment packages, costs, payment schedules, and refund or cancellation policies.

• Obtain informed consent and ensure proper documentation before initiating treatment.

• Coordinate with accounts and front desk teams regarding billing and payment processes.

4. Patient Communication & Follow-up

• Maintain regular communication with patients via phone, message, or in-person meetings.

• Follow up on missed appointments, treatment progress, and patient concerns.

• Handle patient queries, complaints, and feedback professionally and sensitively.

5. Documentation & Record Management

• Maintain accurate counseling notes, consent forms, and patient records in HMS/EMR systems.

• Ensure confidentiality and secure handling of sensitive patient information.

6. Psychological & Emotional Care

• Identify patient stress, anxiety, or emotional distress related to infertility treatment.

• Provide basic psychological support and refer patients to specialists when required.

• Promote a supportive, respectful, and patient-centric environment.

7. Coordination with Marketing & Front Desk

• Assist in converting inquiries into confirmed consultations and treatment enrollments.

• Support marketing and outreach teams by explaining services to prospective patients.

• Ensure a smooth patient experience from first inquiry to treatment completion.

8. Ethical Practice & Compliance

• Maintain patient privacy, dignity, and confidentiality at all times.

• Follow medical ethics, counseling standards, and organizational policies.

9. Reporting & Performance Tracking

• Prepare daily and monthly counseling, conversion, and patient follow-up reports.

• Submit regular updates to management regarding patient engagement and outcomes.