Duty Manager

Job Description

Title: Duty Manager

Company Name: Ashulia Women and Children Hospital

Vacancy: 2

Age: 25 to 40 years

Job Location: Dhaka (Ashulia)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital

• Master of Business Administration (MBA)
• Masters

• At least 5 years
• The applicants should have experience in the following business area(s): Hospital

• Age 25 to 40 years
• Only Male

• 5 to 7 year(s) same position in a reputed Hospital·        

• At least 2 years proven experience in similar job or customer care particularly in any reputed Hospital / Corporate Hospital.·        

• Must have excellent communication, negotiation and interpersonal skills·        

• Highly energetic and ambitious candidates are encouraged to apply.·

• Advanced level PC skills in MS Word, Excel, and PowerPoint (Knowledge of Windows Operating System and MS outlook is essential).

• Perform regular spot-check of all patient care services and to maintain high quality standards through routine visit to every ward and floor.

• Coordinate with housekeeping, maintenance, nurses, duty doctors, consultants, medical services and other concerned departments in attending the patients need.

• Address any patient`s request, requirement, complaints, etc. Monitor and ensure that all the complaints are resolved in appropriate manner.

• Attend all urgent calls outside and from the emergency department, intensive care unit, cabin/ward and provide necessary support. Also, submit all incidence report through the Duty Manager Report for management attention.

• Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patient.

• Maintain official formalities of Medical legal case (MLC) / MLC expired patients.

• Counsel the patients and their attendants regarding patients` rights and responsibilities as well as hospital policy and procedures whenever required.

• Provide personalized services for high value, VIP, vulnerable patients.

• Contact patients or patients` families to retrieve what exactly they want to suggest for improving our services and analyzing the comments and taking necessary steps to resolve accordingly.

• To deal with diversified customers as well as lead cross functional operational activities with very good management and communications skills.

• Daily incidents/complaints/problems (Internal/External) record in a Register/Form/Note for future reference and knowledge·

• Any other job assigned by the authority.

• As per company policy.·

• Transport available on route from BSMMU (PG Hospital) to AWCH (Ashulia)