Front Desk & Customer Support

Job Description

Title: Front Desk & Customer Support

Company Name: Hearing Care Center

Vacancy: 01

Age: 21 to 35 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At most 1 year
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• Freshers are also encouraged to apply.

• Age 21 to 35 years
• Only Female

· Greet visitors/patients warmly and make sure they feel comfortable while staying in our branch.

· Able to communicate with a wide network of different departments.

· Meet all inquiries about the company and products.

· Welcome and acknowledge guests/patients and direct the guest/patients to the right officials to meet.

· Give directions to visitors/patients on where they should approach.

· Follow up on emails which will be given by top Management; notify important emails.

· Maintaining different logs & registers.

· Managing incoming calls and customer service inquiries.

· Arranging official appointments.

· Responsible to keeping all types of records relating to the Front/Reception Desk.

· Performing any other tasks assigned by the management.

· Identifying and assessing customer needs to achieve satisfaction.

· Understand the importance of customer relationship and satisfaction and convey the same feeling with each of the team members.