Customer Relation Executive (CRE)

Job Description

Title: Customer Relation Executive (CRE)

Company Name: Beshati

Vacancy: --

Age: Na

Job Location: Dhaka (Uttara Sector 9)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 2 years

• Graduated from reputed private university

• At least 2 years

• Proven experience in sales (minimum 2 years preferred)
• Minimum typing speed of 35 words per minute
• Strong leadership and communication skills
• Proficiency in MS Office and CRM tools

Responsibilities & Context:

Customer Interaction Management:

• Respond promptly to customer inquiries via phone, email, or chat.
• Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
• Provide accurate information regarding products, services, and company policies.

Business Development:

• Use persuasion skills to sell, upsell, and cross-sell products or services.
• Answer inquiries, provide information about products and services, and handle orders and transactions.

Relationship Building:

• Proactively engage with customers to understand their needs and expectations.
• Develop personalized customer interactions to foster loyalty and retention.
• Identify opportunities to upsell or cross-sell products/services based on customer profiles.

Data Analysis and Reporting:

• Monitor customer data within CRM systems to analyze trends and identify areas for improvement.
• Generate reports on customer satisfaction levels, engagement metrics, and key performance indicators.

Customer Feedback Management:

• Collect customer feedback through surveys, reviews, and interactions.
• Analyze feedback to identify recurring issues and implement necessary changes to enhance customer experience.

Employment Status: Duty Hours: Full-time (details shared during the interview)

Office Location: H-15, R-7/C, Sector-9, Uttara, Dhaka-1230