Customer Communication Executive

Job Description

Title: Customer Communication Executive

Company Name: Herman Global

Vacancy: 10

Age: 21 to 35 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Trading or Export/Import,Garments,Tannery/Footwear,Garments Accessories,Online Retail Startup

• Higher Secondary
• Diploma
• Bachelor/Honors
• Masters

• At least 1 years
• The applicants should have experience in the following business area(s): Trading or Export/Import,Garments,Tannery/Footwear,Garments Accessories,Online Retail Startup

• Age 21 to 35 years
• Only Female

Experience:

• Minimum 2 years of experience in digital marketing.
• Prior experience in USA marketplace audiences is highly preferred.
• Proven expertise in paid ad management and organic content strategies.

Skills & Qualifications:

• Strong knowledge of social media platforms (Facebook, Instagram, YouTube, TikTok .etc).
• Experience with SEO and WordPress is a plus.
• Excellent English communication skills (written and verbal).
• Basic SEO skills to support traffic and visibility goals.
• 1–2 years of experience in marketing communication or customer service preferred.
• Strong communication skills in both Bangla and English (written and verbal).
• Tech-savvy with knowledge of email marketing tools, social media platforms, and basic data analysis.
• Friendly, responsive, and solution-focused personality.
• Strong organizational skills with attention to detail.

Position: Marketing Communication Executive

Location: Kuril, Dhaka, Bangladesh

Key Responsibilities:

• Communicate effectively with customers through email, phone, social media, and messaging platforms to build trust and maintain long-term relationships.
• Clearly explain product features, benefits, pricing, and usage to both existing and prospective customers.
• Ensure prompt and professional response to all customer inquiries, providing accurate information and timely follow-ups.
• Maintain a friendly, customer-centric tone in all communications, aiming for satisfaction and retention.
• Track and document customer interactions and feedback using CRM tools or spreadsheets for continuous improvement and service quality.
• Work closely with sales, design, and technical teams to create targeted marketing campaigns aligned with customer interests and company goals.
• Analyze the performance of marketing communication campaigns (email open rates, click-through, conversion, etc.) and suggest improvements.
• Assist in developing marketing content, including emails, SMS, social posts, product brochures, and FAQs tailored to the Bangladeshi market.
• Stay updated on market trends, competitor activities, and customer preferences to ensure relevant messaging.

• Performance bonus
• Salary Review: Half Yearly

Why Join Us? Competitive salary based on experience and performance. Opportunity to work with USA marketplace-focused audiences. Work alongside a passionate and supportive team in a growing company. Performance Bonus.