Customer Care Representative (Only Female)
Job Description
Title: Customer Care Representative (Only Female)
Company Name: GVN Consortium
Vacancy: --
Age: Na
Job Location: Dhaka (Badda)
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing
Published: 2025-10-25
Application Deadline: 2025-11-21
Education:
- Higher Secondary
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing
Skills Required: Call Center,Customer Service,Customer Support
Additional Requirements:
- Only Female
Responsibilities & Context:
1. Handling Customer Inquiries
Respond to customer queries via phone, email, chat, or social media.
Provide accurate, valid, and complete information using the right tools and resources.
2. Problem Resolution
Identify customer issues and offer effective solutions.
Escalate unresolved issues to higher-level support or management when necessary.
3. Maintaining Customer Records
Document all interactions in the CRM (Customer Relationship Management) system.
Update customer information as needed.
4. Product/Service Knowledge
Maintain up-to-date knowledge of company products, services, and policies.
Explain product features, benefits, and usage to customers.
5. Managing Complaints
Handle complaints professionally and empathetically.
Aim for first-contact resolution while maintaining a positive customer experience.
6. Achieving Performance Targets
Meet or exceed KPIs such as call handling time, customer satisfaction, and resolution rate.
7. Feedback Collection
Gather feedback on products/services and report trends to management for improvement.
8. Follow-up
Make follow-up calls or emails to ensure customer issues are resolved to their satisfaction.
9. Cross-selling & Upselling (if applicable)
Recommend additional products or services to customers, based on their needs.
10. Team Collaboration
Work with other departments (sales, technical support, logistics) to resolve issues efficiently.
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
As per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
