Customer Call Executive

Job Description

Title: Customer Call Executive

Company Name: Study Window International

Vacancy: --

Age: 18 to 25 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Consulting Firms
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors
• Masters

• At least 1 year
• The applicants should have experience in the following business area(s): Consulting Firms
• Freshers are also encouraged to apply.

• Age 18 to 25 years
• Only Female

Inbound & Outbound Calling

• Handle incoming inquiries from students and parents regarding study abroad programs (universities, courses, countries, scholarships, etc.).
• Make outbound follow-up calls to leads generated through events, ads, or the website.
• Explain the firm’s services and guide them through the initial process.

Appointment Scheduling

• Book consultations with study abroad counselors.
• Coordinate time slots and send meeting confirmations/reminders.
• Reschedule or cancel appointments when needed.

Data Collection & Entry

• Collect essential information from prospective students (academic background, test scores, preferred destinations, etc.).
• Input and update lead data into CRM or Google Sheets for tracking.

Client Follow-Up & Support

• Follow up with students at different stages of the study abroad process (pre-counseling, application, visa, etc.).
• Provide updates on application status, document requirements, and deadlines.
• Answer basic queries or route complex ones to senior consultants.

Information Dissemination

• Share brochures, links, and content related to universities, courses, and processes.
• Stay updated on university intakes, eligibility criteria, and visa regulations to communicate correctly.

Internal Coordination

• Collaborate with counselors, application teams, and visa experts to ensure a seamless student experience.
• Relay urgent client needs or escalations to the appropriate department.

On-Camera Engagement

Participate in video shoots for:

• Student FAQs and guidance content
• Social media reels
• Explainer videos
• Event promotions and testimonials

• Over time allowance
• Salary Review: Half Yearly
• Festival Bonus: 2