CRM Executive - TORR

Job Description

Title: CRM Executive - TORR

Company Name: FORTIS GROUP

Vacancy: --

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Retail Store
∎ Freshers are also encouraged to apply.

Published: 17 May 2025

Requirements:

Additional Requirements:
∎ 1–2 years of experience in customer service or social media moderation (retail/fashion preferred).
∎ Strong communication skills in both Bangla and English.
∎ Familiarity with Meta Business Suite, WhatsApp Business, and call handling apps.
∎ Ability to lead and supervise a small, remote moderation team.
∎ Calm, problem-solving attitude under pressure.
∎ Basic understanding of CRM tools or willingness to learn quickly.
∎ 1–2 years of experience in customer service or social media moderation (retail/fashion preferred).
∎ Strong communication skills in both Bangla and English.
∎ Familiarity with Meta Business Suite, WhatsApp Business, and call handling apps.
∎ Ability to lead and supervise a small, remote moderation team.
∎ Calm, problem-solving attitude under pressure.
∎ Basic understanding of CRM tools or willingness to learn quickly.

Responsibilities & Context:
∎ Answer inbound customer calls and resolve queries in a courteous and efficient manner.
∎ Respond promptly to customer messages on Facebook, Instagram, WhatsApp, and other platforms.
∎ Monitor and guide remote moderators working on social channels to ensure timely and accurate responses.
∎ Maintain a professional brand tone across all communication channels.
∎ Escalate complex or sensitive issues to the relevant departments.
∎ Ensure all customer interactions are logged and followed up properly in CRM tools or trackers.
∎ Assist in preparing FAQs and response templates to maintain consistency.
∎ Share daily moderation and communication reports with management.
∎ Job Description:
∎ Torr is looking for a proactive and customer-focused CRM Executive to join our growing team. This role is key to ensuring excellent customer communication and maintaining our brand voice across all platforms. You will be responsible for directly handling customer queries via phone and social media, while also supervising a team of remote moderators to maintain consistency and service quality.
∎
∎ Key Responsibilities:
∎ Answer inbound customer calls and resolve queries in a courteous and efficient manner.
∎ Respond promptly to customer messages on Facebook, Instagram, WhatsApp, and other platforms.
∎ Monitor and guide remote moderators working on social channels to ensure timely and accurate responses.
∎ Maintain a professional brand tone across all communication channels.
∎ Escalate complex or sensitive issues to the relevant departments.
∎ Ensure all customer interactions are logged and followed up properly in CRM tools or trackers.
∎ Assist in preparing FAQs and response templates to maintain consistency.
∎ Share daily moderation and communication reports with management.

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ FORTIS GROUP
∎ Notun Bazar, Boro Beraid, Dhaka-1212, Bangladesh.
∎ Readymade Garments, Textile, Resort, Retail Fashion Brand TORR, Engineering & Real Estate,


Address::
∎ Notun Bazar, Boro Beraid, Dhaka-1212, Bangladesh.
∎ Readymade Garments, Textile, Resort, Retail Fashion Brand TORR, Engineering & Real Estate,

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Jun 2025

Category: Garments/Textile