Country Manager - Operations

Job Description

Title: Country Manager - Operations

Company Name: Talent Centric Limited

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum: Post Graduate or Global Equivalent Degree in any stream
∎ Skills Required: Excellent communication, Management and Leadership, Marketing Strategies, Strategic Planning

Experience Requirements:
∎ 10 to 15 year(s)
∎ The applicants should have experience in the following area(s): BPO Industries, Hospitality Management, Travel Tourism
∎ The applicants should have experience in the following business area(s): Immigration/Visa Processing

Job Context:
∎ Company name: Saudi Based Company.
∎ Position Title: Country Manager - Operations
∎ Contract type: Permanent.
∎ Reporting To: Chief Operating Officer-COO
∎ Duty Station: Dhaka, Bangladesh

Job Responsibilities:
∎ Overall responsibility of the business unit / processes within the country with accountability for Process adherence, Revenue, Profitability, Resource Planning - Resource cost & allocation, Customer Satisfaction
∎ Financial Management:
∎ Direct responsibility for the country's profitability and achievement of targets (EBIT) set by the company
∎ Control & maintain country's expense budgets and allocated resources and perform periodic cost and productivity analyses
∎ Operational Excellence: Lead process improvement initiatives to enhance productivity at all levels:
∎ Develop & maintain Standard Operating procedures, policies and manuals etc.
∎ Ensure compliance to all existing processes and meet the defined SLAs
∎ Ensure process enhancements to improve quality & efficiency and lead New process roll outs in the respective VSCs
∎ Improve the operational systems; processes and policies to support better management reporting, information flow and management, business process and organizational planning.
∎ Risk Management:
∎ Manage Security (Physical & Data) at the Application Centre and ensure effective controls are in place to pre-empt any physical / data security breach incidents
∎ People Management:
∎ Manage staff efficiency & productivity for the given country
∎ Plan & forecast the manpower resourcing activity for the country based on previous trends, Time in motion study, etc.
∎ Ensure conduct of product & process trainings to all staff on a regular basis through coaching and development
∎ Ensure high standards of ethics, integrity and compliance with corporate procedures.
∎ Business Development:
∎ Liaise with the Value-Added Services team in order to create new channels of Revenue
∎ Add new clients, inroads into the MOFA for business opportunities in other countries.
∎ Explore other revenue channels with the various government bodies / ministries in the region with strategic partnerships
∎ Relationship Building:
∎ Develop and maintain business relationships with all Consulate officials (Embassy / Consulates)
∎ Retain all existing clients while re bidding or manage relationships to get contract renewals
∎ Maintain Relationships with vendors & partner FMCs
∎ Maintain updates on competition in the region with the help of Market intelligence
∎ Ensure judicious use of natural resources
∎ Adhere to the environment health and safety policy/objectives and guidelines of the organization

Additional Requirements:
∎ Age at least 35 years
∎ Both males and females are allowed to apply
∎ Should have cross domain knowledge and experience (e.g. HR, IT, Admin, Finance, Operations) in a large set-up spread over a wide geographical area.
∎ Experience in strategic planning & execution
∎ Project management and people management skills
∎ Business Acumen
∎ Technology Savvy

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 31 Jan 2022

Company Information:
∎ 17 Jan 2022
∎ Talent Centric Limited
∎ Address : House # 5, Road # 6A, Block-J, Paragoti Sharani, Baridhara
∎ Web :

Category: Hospitality/ Travel/ Tourism


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