Chief Operating Officer (COO)

Job Description

Title: Chief Operating Officer (COO)

Company Name: Talent Centric Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-01-22

Application Deadline: 2026-02-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Talent Centric is seeking a visionary and highly qualified individual for a reputed multinational company.

Key Responsibilities

Commercial Management

• Collaborate with regional and global teams to develop and drive strategic commercial initiatives for the terminal, including new products and services tailored to global and strategic customers.

• Expand the portfolio of products and services offered by the organization.

• Foster strong relationships with stakeholders such as shipping companies, BCOs, port authorities, and government agencies to ensure effective operations.

• Define, develop, and execute local strategies for major functional departments, aligned with the company’s vision, business plan, and budget.

• Ensure delivery of services in line with agreed SLAs and customer expectations.

• Maintain productive relationships across departments and with internal/external customers to support organisational goals.

• Serve as a key member of steering committees for new projects and initiatives, leading project management strategies and ensuring timely execution.

Operational Excellence & Continuous Improvement

• Align operational strategies with regional operations and the GOE pillars:

o   Leadership & Engagement

o   Performance, Efficiency & Reliability in a Safe Environment

o   Long-Term Strategic View and Continuous Improvement

• Develop and implement operational policies, procedures, and standards in collaboration with regional offices.

• Launch optimization programs to enhance performance and efficiency.

• Deliver on KPIs as outlined in concession agreements and customer SLAs.

• Monitor and analyze KPIs related to cost, productivity, and performance, identifying issues and driving corrective actions.

• Conduct terminal capacity analyses to support strategic planning.

• Lead digitalization and automation initiatives to future-proof operations.

• Enhance service delivery, customer satisfaction, and stakeholder value.

• Set measurable performance objectives for teams, ensuring accountability and professional development.

• Plan terminal operations to meet customer needs efficiently and strengthen commercial positioning.

• Ensure training in advanced operational strategies and technologies for all terminal staff.

• Optimize deployment and utilization of both direct and third-party staff.

• Oversee timely and quality execution of infrastructure improvement projects.

Health, Safety & Environment (HSE)

• Ensure compliance with HSE policies and procedures.

• Promote safe working practices, aiming for zero fatalities and reduced injury rates (RIFR and LTIFR).

• Conduct regular inspections and audits to maintain operational efficiency and policy adherence.

• Support sustainability initiatives aligned with regional and global goals.

Technical Management

• Request appropriate terminal handling and support equipment based on operational needs, subject to board approval.

• Lead supplier and customer negotiations, finalize agreements, and ensure service level execution.

• Oversee engineering activities to ensure cost-effective resource utilization and adherence to safety, quality, and productivity standards.

• Set performance targets and KPIs for technical departments and staff.

• Maintain a flexible and efficient engineering workforce with high standards of workmanship.

• Ensure optimal maintenance and availability of container-handling equipment.

General Leadership

• Build and lead high-performing operational teams.

• Collaborate with stakeholders to implement strategic plans that reflect the organization’s mission, vision, and values.

• Manage employee performance, including training, appraisals, discipline, and grievance handling.

• Promote positive behaviors aligned with organizational principles.

• Provide clear direction, foster collaboration, and empower teams to achieve business objectives.

• Uphold the organization’s Code of Conduct and Ethics policies.

• Ensure legal compliance and data security to protect customer and stakeholder interests.

• Champion Lean methodologies and continuous improvement through Kaizens and A3s.

Qualifications & Experience

Education

• University degree preferred; diploma in shipping and cargo management or postgraduate qualification in logistics is advantageous.

Experience

• Minimum 15 years in the global container terminal industry with a strong focus on business practices and process improvement.

• Proven experience in terminal automation and various operational modes (SC/RS/RTG/RMG/AGV/ASC).

• Demonstrated leadership in change management and strategic influence at executive levels.

Skills & Competencies

Project Management

• Strong negotiation and stakeholder management skills.

• Ability to collaborate with cross-functional project teams.

• Prior project management experience in container or non-container terminal operations.

Technical Knowledge

• Comprehensive understanding of terminal processes and operational concepts (SC/RS/RTG/RMG/AGV/ASC).

• Familiarity with safety, environmental, and security protocols.

• Awareness of legislative changes and their business implications.

Leadership & Innovation

• Proactive in adopting new ideas and technologies.

• Embraces innovation in technology and process improvement.

• Agile and adaptable in dynamic business environments.

• Effective in delegation and strategic relationship building.

• Skilled communicator across all organizational levels.

• Strong business acumen and negotiation capabilities.

• Customer-focused with a marketing-oriented mindset.

• Well-connected across government and industry networks.

• Fluent in English and Bengali.

• Insurance,Profit share,Gratuity,Weekly 2 holidays,Performance bonus,Mobile bill,Tour allowance,Provident fund,Medical allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2