COUNTRY HEAD OF CUSTOMER EXPERIENCE

Job Description

Title: COUNTRY HEAD OF CUSTOMER EXPERIENCE

Company Name: Maersk Bangladesh Limited

Vacancy: --

Age: At least 35 years

Job Location: Dhaka

Salary: --

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies

• Bachelor/Honors

• Bachelor's Degree in Business (Management/Marketing) from a reputable university

• At least 10 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies

• Age At least 35 years

Experience & Profile

• 10+ years of leadership experience in Customer Experience, Logistics, Shipping, or Supply Chain sectors.

• Strong experience managing large operational teams and customer-facing functions.

• Proven track record in customer growth, stakeholder management, and business transformation.

• Ability to work across cross-functional and multicultural teams.

• Strong strategic thinking, commercial acumen, and leadership capability.

Critical Competencies

• Strategic leadership and execution

• Customer-centric mindset

• Strong communication and stakeholder engagement

• Operational excellence and continuous improvement

• Team leadership and coaching Application

Maersk is seeking a commercially astute and customer-focused leader to drive the Country Customer Experience strategy in Bangladesh. The role will lead country-specific CX teams, deliver operational excellence, strengthen customer relationships, and drive business growth aligned with Area CX objectives.

Key Responsibilities

• Drive Country Customer Experience strategy and outcomes across Ocean and Logistics & Services.

• Lead and develop high-performing CX teams while ensuring continuous improvement.

• Ensure seamless customer journeys and proactive issue resolution.

• Drive customer growth, retention, and profitability plans.

• Manage operational excellence, productivity, and customer satisfaction metrics.

• Build strong relationships with customers, stakeholders, and internal teams.