Coordinator - Aftersales Service (Automobile: Four-Wheelers)
Job Description
Title: Coordinator - Aftersales Service (Automobile: Four-Wheelers)
Company Name: New Vision Solutions Ltd
Vacancy: 1
Age: 28 to 38 years
Job Location: Dhaka
Salary: Tk. 70000 - 80000 (Monthly)
Experience:
- 4 to 5 years
- The applicants should have experience in the following business area(s): Multinational Companies,Engineering Firms,Automobile
Published: 2025-07-10
Application Deadline: 2025-07-30
Education:
- Diploma in Mechanical in Mechanical Engineering
- Diploma in Automobile in Automobile
- Bachelor of Science (BSc) in Mechanical Engineering
- Bachelor of Science (BSc) in Automobile
- Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- A Diploma Engineering in Automobile / Mechanical may be considered for candidates with strong hands-on experience in aftersales service.
- Additional certification or training in automotive service, customer care, or technical coordination will be considered an advantage.
Requirements:
- 4 to 5 years
- The applicants should have experience in the following business area(s): Multinational Companies,Engineering Firms,Automobile
Skills Required:
Additional Requirements:
- Age 28 to 38 years
Experience
- 4 to 6 years of relevant experience in aftersales service within the automobile industry, preferably in 4-wheeler service operations.
- Hands-on experience in technical support, warranty handling, or service coordination at a dealership or distributor level.
- Experience in dealing with authorized service workshops (AWS), conducting service audits, handling customer complaints, and coordinating with manufacturers will be highly valued.
- Prior exposure to Toyota standards or other global automotive brands will be considered an added advantage.
Key Skills & Competencies
- Knowledge of automotive dealer, service operations and customer care principles
- Analytical and reporting skills
- Effective communication and coordination
- Proactive and solution-oriented mindset
- High level of logical thinking and its practice
Responsibilities & Context:
Job Context
We are hiring After Sales Service Coordinator for Automobiles (4-Wheeler) business to strengthen aftersales service operations. The role will support authorized workshops (AWS) by ensuring service quality, technical coordination, process improvement, and customer satisfaction in line with Toyota's global standards.
Key Responsibilities
Network Support (AWS):
- Provide operational support to AWS for service-related activities.
- Monitor AWS workshop performance (e.g., productivity, efficiency, CSI).
- Assist in implementing standard operating procedures (SOPs).
Service Quality Management:
- Conduct regular service audits and evaluate service quality across AWS.
- Coordinate with AWS to improve service process flow and reduce lead time.
- Handle escalated customer complaints and support resolution strategies.
Technical Support & Feedback
- Coordinate technical support between manufacturer and dealer workshops / AWS.
- Collect field data and feedback to share with manufacturers for product improvements.
- Support AWS in Special Service Campaign.
Training support
- Support training for AWS staff skill development
- Support training for the new staff skill development
Repair Support
- Coordinate with Manufacturer on technical bulletins or updates
- Create and submit Repair Support request and Field Technical report to manufacturer
- Assist AWS in diagnosing issues and repair (correct replacement parts).
- Provide technical guidance on product installation and repair.
- Monitor and report on common repair issues or product feedback.
Market data collection
- Collect and understand competitor situation and activities
- Collect and understand competitor market size to study business opportunity
Customer Handling
- Support customer complaint handling
- Analyze and report customer complaints to TTAP
- Support AWS to formulate customer complaints resolution
Warranty & Policy Compliance
- Ensure AWS comply with warranty procedures and policies.
- Support warranty claims processing by AWS
- Monitor and review warranty claims and processing times.
Reporting & Analysis
- Prepare regular reports on service KPIs and dealer performance.
- Identify gaps and recommend corrective actions.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
Interested By University
| University | Percentage (%) |
|---|---|
| Sonargaon University | 14.07% |
| City University | 4.90% |
| International University of Business Agriculture and Technology | 4.26% |
| World University of Bangladesh | 4.05% |
| Dhaka Polytechnic Institute | 3.84% |
| 1.92% | |
| BANGLADESH SWEDEN POLYTECHNIC INSTITUTE | 1.49% |
| Rajshahi University of Engineering & Technology | 1.49% |
| Shyamoli Ideal Polytechnic Institute | 1.28% |
| Dhaka University of Engineering and Technology | 1.28% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 41.79% |
| 31-35 | 42.22% |
| 36-40 | 13.01% |
| 40+ | 1.28% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 3.84% |
| 20K-30K | 7.46% |
| 30K-40K | 7.46% |
| 40K-50K | 11.30% |
| 50K+ | 69.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 7.68% |
| 0.1 - 1 years | 2.77% |
| 1.1 - 3 years | 8.53% |
| 3.1 - 5 years | 11.09% |
| 5+ years | 69.94% |
