Contact Center Executive (Trainee Assistant Officer)

Job Description

Title: Contact Center Executive (Trainee Assistant Officer)

Company Name: Eastern Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation with a minimum CGPA of 3.00 out of 4.00.

Experience Requirements:
∎ Na

Job Responsibilities:
∎ Handle Customer queries and complaints meeting the service level standard
∎ Ensure first contact resolution in every possible cases
∎ Effectively follow up and escalate the queries and complaints where necessary.

Additional Requirements:
∎ Minimum six (06) months of experience in similar position
∎ Excellent verbal and written communication skills in English & Bangla.
∎ Adequate computer literacy to work in online software modules & office packages.
∎ Willing to work in any working-shifts (24X7).

Salary:
∎ Competitive Salary, Incentives and benefits packages.

Compensation & Other Benefits:
∎ Career progression opportunity based on performance.
∎ Festival Bonuses/ Medical Facilities/ Other benefits.

Application Deadline: March 1, 2020

Company Information:
∎ Eastern Bank Limited

Category: Bank/Non-Bank Fin. Institution