Contact Center Executive (Third Party Employment)

Job Description

Title: Contact Center Executive (Third Party Employment)

Company Name: IPDC Finance PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-02-15

Application Deadline: 2026-02-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Make outbound calls to prospective and existing customers from provided leads/database.

• Clearly explain product features, benefits, pricing, and campaign offers to customers.

• Persuade customers and close sales to achieve individual and team targets.

• Follow up on interested prospects and maintain proper call records in CRM/software.

• Build and maintain positive relationships with customers to ensure satisfaction and repeat business.

• Accurately update customer information, call outcomes, and sales status in the system.

• Meet or exceed daily, weekly, and monthly sales targets and KPIs.

• Address customer concerns, handle objections professionally, and provide appropriate solutions.

• Follow company policies, scripts, regulatory guidelines, and quality standards during calls.

• Submit daily call reports and performance updates to the Team Leader.