Contact Center Agent
Job Description
Title: Contact Center Agent
Company Name: Eastern Bank Limited
Vacancy: Not specific
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Job Responsibilities:
∎ Handling customer queries and complaints meeting the service level standard.
∎ Ensuring first contact resolution in every possible cases.
∎ Effectively following up and escalating the queries and complaints where necessary.
Additional Requirements:
∎ Seeking exceptionally motivated graduates with a minimum CGPA 3.00 out of 4.00.
∎ 6 months experience in similar exposure will get preference, however fresh graduates are also encouraged to apply
∎ Excellent verbal and written communication skills in English & Bangla.
∎ Adequate computer literacy to work in online software modules & MS Office packages.
∎ Willing to work in any working-shifts (24X7)
Salary:
∎ Gross monthly salary of BDT. 28,000/-
Compensation & Other Benefits:
∎ Other admissible benefits as per EBL policy.
∎ Will be eligible to sit for Written Exam for EBL Permanent position after 1 year based on performance.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Feb 2023
Company Information:
∎ 18 Feb 2023
∎ Eastern Bank Limited
Category: Bank/Non-Bank Fin. Institution
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