Contact Center Agent

Job Description

Title: Contact Center Agent

Company Name: Eastern Bank Limited

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Minimum graduate from recognized institutions.

Job Responsibilities:
∎ Handling customer queries and complaints meeting the service level standard.
∎ Ensuring first contact resolution in every possible cases.
∎ Effectively following up and escalating the queries and complaints where necessary.

Additional Requirements:
∎ 6 months experience in similar exposure will get preference, however fresh graduates are also encouraged to apply
∎ Excellent verbal and written communication skills in English & Bangla.
∎ Adequate computer literacy to work in online software modules & MS Office packages.
∎ Willing to work in any working-shifts (24X7)

Salary:
∎ Gross monthly salary of BDT. 28,000/-

Compensation & Other Benefits:
∎ Other admissible benefits as per EBL policy.
∎ Will be eligible to sit for Written Exam for EBL Permanent position after 1 year based on performance.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Jul 2022

Company Information:
∎ 16 Jul 2022
∎ Eastern Bank Limited

Category: Bank/Non-Bank Fin. Institution

: Apply Online