Community Feedback & Response Mechanism (CFRM) Desk Officer.

Job Description

Title: Community Feedback & Response Mechanism (CFRM) Desk Officer.

Company Name: Village Education Resource Center (VERC)

Vacancy: 1

Age: 35 to 45 years

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 78000 - 82000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): NGO

• B.Sc in Information & Communication Engineering, Civil Engineering, Environmental Engineering/ Masters in Statistics, Social Science, Economics, and Management.

• At most 2 years
• The applicants should have experience in the following business area(s): NGO

• Age 35 to 45 years
• Only Female

• 2 years professional work experience in the humanitarian sector and a solid understanding of refugee camp dynamics.·        
• Excellent analytical and communication skills.·        
• Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders.·        
• Genuine care and respect for needs of others, practically vulnerable population with strong belief in empowering marginalized and disenfranchised people.·        
• High integrity and willingness to conduct her\himself transparently and open to scrutiny.·        
• University Degree in related field or sufficient working experience to substitute·        
• Familiarity with UN partnership·        
• Good reporting skill in English and verbal & written communication with the Donors and others agency.·        
• Excellent skills using commonly used software MS Word, MS Excel, internet and email communication.·        
• Works well under stress and meet deadlines·        
• Ability to work under pressure, with minimal supervision, and in a culturally diverse team.·        
• Must have quick decision making and problem solving capability.·        
• Candidate should have positive attitude regarding Gender/PSEA, Child Safe Guarding and Code of Conduct.·        
• VERC authority reserves the right to accept/reject any applications without assigning any reason. Only shortlisted candidates will be invited to appear for the examination.
• Note:·        
• Conversant with Rohingya dialect will be add advantage.·        
• Women are particularly encouraged to apply.·        
• In case of candidates with more experience; age limit and educational qualification would be relaxed.·        
• Persons with special needs are equally eligible to apply for the said post.

Village Education Resource Center is a voluntary organization registered with the NGOAB (Reg-133), MRA (Reg-01275-00523-00017) and Social Welfare department (Reg-Da-02282/89). VERC in partnership with UNICEF is implementing a project titled "Provision of Life-saving WASH Services to the Rohingya Refugee Population in Ukhiya and Teknaf Upazilas, Cox's Bazar District for Camp-8W". Recruitment against the following project position will be made for implementation of the project interventions. Based at Camp 8W, Ukhiya, Cox's Bazar.

Job Responsibilities:       

• Ensure the community is aware and have access to the CFRM at all times,·        
• Receive beneficiaries and provide them with the relevant information or refer them to the appropriate service provider, actors depending on the nature of the complaint.·        
• Work closely with the site management and other implementing partners to ensure all segments of the community including the most vulnerable have access to the mechanism and that their voices are heard, and complaints referred.·        
• Share information with beneficiaries and community members about services or assistance based on the beneficiary’s request for information.·        
• Engage actively with other actors to ensure all information is available and provided accurately in a timely manner.·        
• Conduct informational sessions to camp beneficiaries about existing facilities, the complaints and feedback mechanisms.

Taka 78,000-82,000 and Others facilities will be applicable also based on available the project budget.