Job Description
Title: Client Support Executive (International Project)
Company Name: Digifea
Vacancy: 5
Job Location: Dhaka (Mirpur 10)
Employment Status: Full-time
Educational Requirements:
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎ Skills Required: Cold Calling, Excellent English Writing and Speaking, Fluent In English, SEO and Digital Marketing, Telemarketing, Website Design, Website Development
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Cold Calling, English Language proficiency, Excellent English Writing and Speaking, Sales & Marketing, SEO and Digital Marketing, Social Media Marketing, Telecommunication, Website Design, Website Development
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center, Direct Selling/Marketing Service Company, IT Enabled Service, Telecommunication
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Must have excellent speaking and listening skills
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
Additional Requirements:
∎ Age 24 to 35 years
∎ Both males and females are allowed to apply
∎ Fluency in English.
∎ Digital Marketing Knowledge will be a plus.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Ability to Web Research.
∎ Excellent presentation skills with visual representation over Zoom or any other platform.
∎ Active listening and strong phone contact managing abilities.
∎ Being focused on the needs of the customer and having the flexibility to respond to various personalities.
∎ The capacity to successfully multitask, prioritize, and manage time.
∎ The capacity to assist clients in finding answers to their issues.
∎ Person with disability are encouraged to apply
Salary: Tk. 24000 - 27000 (Monthly)
Compensation & Other Benefits:
∎ 5 days a week work schedule (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Oct 2023
Company Information:
∎ 12 Sep 2023
∎ Digifea
∎ Address : 621, 622 Begum Rokeya Sarani, Kazipara, Mirpur, Dhaka-1216
∎ Business : DigiFea provides outstanding digital services that always meets or exceeds our customer’s expectations.
Category: IT/Telecommunication
: Please Note: If you are not Fluent in English & don't have basic digital marketing knowledge (like Website design, SEO, SMM, Telemarketing) and Have Issues with Night Shift, kindly do not apply.
