Client Relations Officer
Job Description
Title: Client Relations Officer
Company Name: Nexus Academy
Vacancy: 3
Age: 25 to 35 years
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Immigration/Visa Processing
- Freshers are also encouraged to apply.
Published: 2025-10-09
Application Deadline: 2025-11-08
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Immigration/Visa Processing
- Freshers are also encouraged to apply.
Skills Required: Business Communication,Business Development,Client Management,Customer Relations,Customer Service,Sales target, Customer Service,Student Counseling,Teaching and Training
Additional Requirements:
- Age 25 to 35 years
Responsibilities & Context:
Provide prompt, professional, and accurate responses to customer inquiries via live chat, email, and phone.
Perform outbound follow-up calls to ensure client satisfaction and resolve any concerns.
Collaborate with internal teams to resolve complex client issues.
Escalate issues to relevant departments as necessary and ensure timely resolution.
Understand customer needs and provide appropriate solutions and recommendations.
Handle customer inquiries, complaints and escalations in a timely and professional manner.
Collaborate with cross-functional teams to ensure customer success.
Prepare regular reports (Monthly/Quarterly/Yearly) and maintain accurate customer records.
Able to maintain & follow compliance strictly at work process.
Perform any other tasks assigned by the management.
Job Other Benifits:
- T/A,Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other benefits as per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.44% |
| University of Dhaka | 2.79% |
| World University of Bangladesh | 2.36% |
| North South University | 2.15% |
| American International University Bangladesh (AIUB) | 1.93% |
| Independent University, Bangladesh | 1.72% |
| Southeast University | 1.72% |
| Daffodil International University (DIU) | 1.50% |
| Jahangirnagar University | 1.50% |
| University of Chittagong | 1.50% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 80.90% |
| 31-35 | 13.95% |
| 36-40 | 2.79% |
| 40+ | 0.86% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 37.85% |
| 20K-30K | 49.89% |
| 30K-40K | 9.68% |
| 40K-50K | 1.94% |
| 50K+ | 0.65% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 29.61% |
| 0.1 - 1 years | 11.80% |
| 1.1 - 3 years | 28.97% |
| 3.1 - 5 years | 16.31% |
| 5+ years | 13.30% |
