Client Relations Officer

Job Description

Title: Client Relations Officer

Company Name: Nexus Academy

Vacancy: 5

Age: 25 to 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 20000 - 35000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Immigration/Visa Processing, Coaching Center

Published: 2026-03-11

Application Deadline: 2026-04-10

Education:

• Bachelor/Honors

Requirements:

• At least 1 year
• The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Immigration/Visa Processing, Coaching Center

Skills Required: Business Communication,Business Development,Client Communication,Client Relationship Management,Customer Service,Education Counseling,Sales Target Achievement,Student Counseling,Teaching and Training

Additional Requirements:

• Age 25 to 35 years

Responsibilities & Context:

• Provide prompt, professional, and accurate responses to customer inquiries via live chat, email, and phone.

• Perform outbound follow-up calls to ensure client satisfaction and resolve any concerns.

• Collaborate with internal teams to resolve complex client issues.

• Escalate issues to relevant departments as necessary and ensure timely resolution.

• Understand customer needs and provide appropriate solutions and recommendations.

• Handle customer inquiries, complaints and escalations in a timely and professional manner.

• Collaborate with cross-functional teams to ensure customer success.

• Prepare regular reports (Monthly/Quarterly/Yearly) and maintain accurate customer records.

• Able to maintain & follow compliance strictly at work process.

• Perform any other tasks assigned by the management.

Job Other Benifits:

• T/A,Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per company policy

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Education/Training