Client Relations Officer

Job Description

Title: Client Relations Officer

Company Name: Nexus Academy

Vacancy: 03

Age: 25 to 35 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At least 1 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 years
• Freshers are also encouraged to apply.

• Age 25 to 35 years

• Excellent verbal and written communication skills in both Bangla and English.

• Comfortable handling both inbound and outbound calls.

• Proficiency with MS Office (Word, Excel, PowerPoint) Google Workspace and CRM.

• Ability to multitask and remain calm under pressure.

• Provide prompt, professional, and accurate responses to customer inquiries via live chat, email, and phone.

• Perform outbound follow-up calls to ensure client satisfaction and resolve any concerns.

• Collaborate with internal teams to resolve complex client issues.

• Escalate issues to relevant departments as necessary and ensure timely resolution.

• Understand customer needs and provide appropriate solutions and recommendations.

• Handle customer inquiries, complaints and escalations in a timely and professional manner.

• Collaborate with cross-functional teams to ensure customer success.

• Prepare regular reports (Monthly/Quarterly/Yearly) and maintain accurate customer records.

• Able to maintain & follow compliance strictly at work process.

• Perform any other tasks assigned by the management.

• T/A,Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per company policy