Client Relations Officer
Job Description
Title: Client Relations Officer
Company Name: Nexus Academy
Vacancy: 03
Age: 25 to 35 years
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- At least 1 years
- Freshers are also encouraged to apply.
Published: 2025-06-16
Application Deadline: 2025-07-16
Education:
- Bachelor/Honors
Requirements:
- At least 1 years
- Freshers are also encouraged to apply.
Skills Required: Business Communication,Business Development,Client Management,Counselling,Customer Service,Teaching and Training
Additional Requirements:
- Age 25 to 35 years
Excellent verbal and written communication skills in both Bangla and English.
Comfortable handling both inbound and outbound calls.
Proficiency with MS Office (Word, Excel, PowerPoint) Google Workspace and CRM.
Ability to multitask and remain calm under pressure.
Responsibilities & Context:
Provide prompt, professional, and accurate responses to customer inquiries via live chat, email, and phone.
Perform outbound follow-up calls to ensure client satisfaction and resolve any concerns.
Collaborate with internal teams to resolve complex client issues.
Escalate issues to relevant departments as necessary and ensure timely resolution.
Understand customer needs and provide appropriate solutions and recommendations.
Handle customer inquiries, complaints and escalations in a timely and professional manner.
Collaborate with cross-functional teams to ensure customer success.
Prepare regular reports (Monthly/Quarterly/Yearly) and maintain accurate customer records.
Able to maintain & follow compliance strictly at work process.
Perform any other tasks assigned by the management.
Job Other Benifits:
- T/A,Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other benefits as per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.48% |
| North South University | 3.59% |
| University of Dhaka | 3.42% |
| Jagannath University | 2.77% |
| Daffodil International University (DIU) | 2.61% |
| East West University | 2.12% |
| Jahangirnagar University | 1.71% |
| University of Chittagong | 1.47% |
| Independent University, Bangladesh | 1.47% |
| Uttara University | 1.39% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 84.43% |
| 31-35 | 13.04% |
| 36-40 | 1.79% |
| 40+ | 0.57% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 32.36% |
| 20K-30K | 55.66% |
| 30K-40K | 9.78% |
| 40K-50K | 1.79% |
| 50K+ | 0.41% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 35.78% |
| 0.1 - 1 years | 14.91% |
| 1.1 - 3 years | 22.82% |
| 3.1 - 5 years | 13.28% |
| 5+ years | 13.20% |
