Job Description
Title: Client Management Executive
Company Name: Healthtrips Bangladesh Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA), Bachelor of Business Administration (BBA)
∎ Knowledge in Medical Tourism as well Healthcare will be preferred as well
∎ Skills Required: Call Center Management, Call Operation, Creative Thinking and Multitasking, Good communication skills, High Level of Written and Spoken English, Sales Marketing
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Center Operation, Client Management, COMMUNICATION WITH CLIENT, Digital Marketing, Fluent in speaking English, International Call Center, Strong communication skills , Telemarketing
Job Responsibilities:
∎ Collect all the leads and corporate information before calling them
∎ Follow up all the latest updates of Medical Seminars, Fairs & assist team to function
∎ Cater digital and Channel Partner Patient leads by tracking through calls
∎ Call patients/attendants who are interested in availing treatment abroad.
∎ Collect necessary documents from patients (reports, passport, visa copy) via calls
∎ Have continuous communication with International Team
∎ Maintain Proper Excel sheet of all new/old leads as well as corporate clients
∎ Understand patient needs and serve patient with necessary information for best treatment decision & our core services
∎ Prepare Daily/Weekly/Monthly Reports of Calls generated and Number of Active, Corporate Leads generated
∎ Share all our valuable agreements for signing with Clients as Channel Partner/Corporate Partner
∎ Have the Training Modules/Training Scripts/Sales Pitch memorized by heart. Must go through the documents every day.
∎ Must have treatment segment wise/city wise doctors and hospitals memorized by heart for suggesting to patient as per treatment requirement.
∎ Place all queries through Integrated Back-End System and must have thorough knowledge on usage upon training completion.
∎ Collect all necessary documents for country-wise visa processing from clients and share with the designated team member for processing
∎ Keep up the track of upcoming corporates and patients who will avail our services
∎ Monitoring Number of Patients converted from the Call Leads.
∎ Book hotels and air tickets upon patient journey confirmation through calls
∎ Must Co-ordinate with Team Leader continuously for new updates
∎ Must be ready for multiple tasking and other challenges
∎ Follow up patients after their return from international treatment destination. Prepare a tracker of those followed up patients
∎ Be in constant communication with Resident Medical Counsellor for basic medical knowledge and stay updated with latest treatment technology.
∎ Must have ability to troubleshoot and take instant problem-solving decisions. Should be able to work under pressure as required in the health industry.
∎ Must safeguard all information of the company and the patients.
∎ Should meet quarterly KPI of patient conversion and take up added responsibilities if required.
Additional Requirements:
∎ Age 23 to 30 years
∎ Only females are allowed to apply
∎ Strong communication and interpersonal skills.
∎ Able to multitask, prioritize, and manage time efficiently.
∎ Goal-oriented, organized team player.
∎ Strong business acumen, with the ability to handle price negotiation and discussion.
Salary: Tk. 25000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Sep 2023
Company Information:
∎ 14 Aug 2023
∎ Healthtrips Bangladesh Limited
∎ Address : House-77 (Level-6), Road-12, Block-E, Banani, Dhaka-1213
Category: Customer Support/Call Centre
: Must Be FemaleMust be good in communication and operating mass callsPlease kindly mention the designation in the email subject. You are requested to attach a cover letter as well.
