Center Manager, Student File Services (Officer to JAVP)

Job Description

Title: Center Manager, Student File Services (Officer to JAVP)

Company Name: NRB Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience: --

Published: 2026-04-05

Application Deadline: 2026-04-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Key Responsibilities

1.       Business Growth & Strategy: Drive Student File (education loan) portfolio growth through targeted acquisition, partnerships, and pipeline management.

2.       Student File Processing & Execution: Oversee end-to-end processing including application review, documentation, eligibility assessment, and coordination for approval and disbursement.

3.       Customer Advisory & Relationship Management: Guide students and guardians on education financing options, foreign remittance processes, and documentation requirements.

4.       Partnership Management: Develop and manage relationships with universities, education consultants, and study abroad agencies to generate business.

5.       Compliance & Regulatory Adherence: Ensure adherence to Bangladesh Bank guidelines, foreign exchange (FX) regulations, AML/KYC policies, and proper documentation standards.

6.       Portfolio Quality & Risk Management: Monitor loan portfolio performance, ensure timely follow-ups, and minimize delinquencies and early-stage defaults.

7.       Service Delivery & TAT Management: Ensure fast and efficient processing of student files with strong turnaround time and service quality.

8.       Sales & Channel Coordination: Work with branches, retail teams, and digital channels to source and convert student file leads.

9.       MIS & Reporting: Track and report performance metrics including pipeline, disbursement, approval rates, and portfolio quality.

10.   Team Leadership & Center Management: Lead the Student File Center team, manage daily operations, and ensure performance against defined KPIs.