Job Description

Title: Call Centre Oparator

Company Name: Jogan Enterprise

Vacancy: 2

Age: 18 to 35 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At most 1 years

• HSC
• Alim (Madrasah)
• A Level
• HSC (Vocational)

• At most 1 years

• Age 18 to 35 years

Job Circular

Position: Call Center Operator
Company: Jogan (Online-based FMCG Company)
Location: Dhaka

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.

• Provide accurate information about products, services, orders, and delivery status.

• Resolve customer complaints effectively and ensure customer satisfaction.

• Record customer feedback and escalate issues to the relevant department.

• Maintain call logs and prepare daily/weekly reports.

• Support sales and marketing campaigns over the phone when required.

Qualifications

• HSC/Graduate from any recognized institution.

• Previous experience in a call center or customer service role preferred.

• Excellent communication skills in Bangla and English.

• Ability to work under pressure and manage multiple calls efficiently.

• Basic computer skills (MS Office, Email, CRM software).

• Pleasant voice, patience, and customer-friendly attitude.

Salary & Benefits

• Attractive salary (negotiable)

• Performance incentives

• Festival bonus

• Weekly holidays as per company policy