Call Center Representative

Job Description

Title: Call Center Representative

Company Name: SUO XI Healthcare

Vacancy: 10

Location: Dhaka (Shantinagar)

Salary: Negotiable

Published: 25 Sep 2024

Responsibilities & Context:
∎ We are a leading healthcare facility committed to providing exceptional patient care and service.
∎ As part of our efforts to enhance our patient experience, we are seeking dedicated and compassionate individuals to join our team as Call Centre Representatives.
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.Collaborate with other departments to resolve patient issues or concerns.Adhere to call centre protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.Participate in training sessions and continuous professional development activities to enhance knowledge and skills.

Employment Status: Full Time

Job Location: Dhaka (Shantinagar)

Company Information:
∎ SUO XI Healthcare
∎ Shann Tower, 24/1 Chamelibag, C, Dhaka, Dhaka, Bangladesh, 1217
∎ www.suoxihospital.com

Address::
∎ Shann Tower, 24/1 Chamelibag, C, Dhaka, Dhaka, Bangladesh, 1217
∎ www.suoxihospital.com

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Oct 2024

Category: IT/Telecommunication