Call Center Executive

Job Description

Title: Call Center Executive

Company Name: SUO XI Healthcare

Vacancy: 10

Age: 18 to 30 years

Job Location: Dhaka (Shantinagar)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Age 18 to 30 years

• Must have clear and fluent communication skills in Bangla.

• Basic computer knowledge is required.

• Must be able to use Excel/Google Sheet.

• CRM handling knowledge will be considered an added advantage.

• Good typing speed is preferred.

• Must be polite, patient, and service-oriented.

• Ability to handle customer queries and pressure professionally.

• Punctual, disciplined, and willing to learn.

Job Context

SUO XI Hospital (Acupuncture) is looking for smart, responsible, and well-spoken Call Center Executives to join its patient support and appointment management team. The selected candidates will be responsible for handling patient calls, booking appointments/serials, responding to customer queries, managing follow-up communication, and maintaining proper data records.

Job Responsibilities

• Handle inbound calls from patients and customers professionally.

• Make outbound calls for patient follow-up, appointment confirmation, and service communication.

• Manage appointment/serial booking accurately.

• Respond to customer queries through phone, WhatsApp, and Messenger.

• Provide clear information about hospital services, appointment process, doctor availability, and patient support.

• Maintain patient information and call records through data entry.

• Update Excel/Google Sheet and CRM properly.

• Follow up with patients when required.

• Coordinate with hospital staff, doctors’ assistants, and front desk team for smooth patient service.

• Maintain polite, patient-friendly, and professional communication at all times.

• Over time allowance
• Salary Review: Half Yearly
• Festival Bonus: 2

• Evening Snacks

• Lunch Facility

• On-time Attendance Bonus

• Training Facility

• Professional hospital working environment

• Career growth opportunity in patient communication and healthcare service management