Call Center Representative
Job Description
Title: Call Center Representative
Company Name: EdVerse Global
Vacancy: 1
Age: 18 to 25 years
Job Location: Dhaka (Banani)
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
Published: 2025-11-18
Application Deadline: 2025-12-15
Education:
- Bachelor/Honors
Requirements:
Skills Required: PTE Training
Additional Requirements:
- Age 18 to 25 years
- About Study Abroad.
Responsibilities & Context:
About ACE Language:
- ACE Language is a premier education and study abroad consultancy, specializing in proficiency test coaching (PTE, IELTS) and guiding students toward their international education goals. We are looking for an energetic and articulate Call Center Representative to be the first point of contact for our prospective students.
Core Responsibilities:
- The Call Center Representative will handle a high volume of inbound and outbound communication, focusing on:
- Inquiry Management: Answer calls, emails, and live chat requests, providing accurate information about ACE Language courses (PTE/IELTS), services, fees, and schedules.
- Sales & Follow-up: Make proactive outbound calls to leads generated by marketing; effectively promote enrollment and schedule appointments with counselors.
- Customer Service: Resolve basic student and prospect issues quickly and professionally, escalating complex problems to the relevant department.
- Data Entry: Accurately enter and update all customer interactions and lead data in the CRM or database system, ensuring systematic follow-up.
Working Hours: 12:00 PM to 9:00 PM.
- Note: Work on Fridays is mandatory. Usual off-days will be assigned as per the roster.
Job Other Benifits:
- Mobile bill,Performance bonus,Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2 KPI Incentive
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.31% |
| University of Dhaka | 2.61% |
| Tejgaon College | 1.57% |
| Govt. Titumir College | 1.57% |
| Green University of Bangladesh | 1.31% |
| Southeast University | 1.31% |
| East West University | 1.31% |
| Dhaka College | 1.04% |
| Bangladesh University of Business and Technology | 1.04% |
| Eden Mohila College | 1.04% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 78.33% |
| 31-35 | 14.10% |
| 36-40 | 3.13% |
| 40+ | 0.78% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 34.16% |
| 20K-30K | 64.74% |
| 30K-40K | 1.10% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 36.29% |
| 0.1 - 1 years | 12.79% |
| 1.1 - 3 years | 25.07% |
| 3.1 - 5 years | 14.88% |
| 5+ years | 10.97% |
