Call Center Manager
Job Description
Title: Call Center Manager
Company Name: Connect3
Vacancy: 1
Age: Na
Job Location: Chattogram, Chattogram (Chattogram Sadar)
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
- 1 to 5 years
- The applicants should have experience in the following business area(s): ISP
Published: 2026-04-18
Application Deadline: 2026-04-30
Education:
- Higher Secondary
Requirements:
- 1 to 5 years
- The applicants should have experience in the following business area(s): ISP
Skills Required: Call Center Operation,Call Centre Supervision/ Management,Call Centre Training,Outbound and Inbound Calls
Additional Requirements:
Responsibilities & Context:
– Monitoring KPIs like average handle time, first-call resolution, and customer satisfaction.
· Leading and developing agents – Hiring, training, coaching, and motivating staff to improve productivity and reduce turnover.
· Optimizing processes – Implementing workflows, technology, and quality assurance to boost efficiency.
· Managing resources – Scheduling staff, controlling budgets, and handling escalations or crisis situations.
Job Other Benifits:
- Provident fund,Mobile bill,Performance bonus,Gratuity
- Lunch Facilities: Full Subsidize
- Salary Review: Half Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
