Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Secret Beauty & Laser Aesthetics

Vacancy: 10

Age: 20 to 30 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Clinic, Call Center, Beauty Parlor/Saloon/Spa

• Bachelor/Honors

• Bachelor degree in any discipline, A Level, O Level

• IELTS, TOFEL good scorer are highly encouraging to apply

• Education qualification really doesn`t matter if you know how to hold a conversation in English.

• Preferred Professional Certification: O LEVELS, A LEVELS, IELTS

• 3 to 5 years
• The applicants should have experience in the following business area(s): Clinic, Call Center, Beauty Parlor/Saloon/Spa

• Age 20 to 30 years
• Only Female

• Training/certification in a relevant field will get the privilege.

• Skills Required: Punctual, Self-motivated

• The applicants should have experience in the following area(s): B2B and B2C sales and marketing, Customer Support through Phone, Sales Representative, Telemarketing

• Need to be fluent in English (Speaking & Listening)

• Must be fluent in English conversation.

• Dynamic sales skills.

Secret Beauty, a leading laser and aesthetics center in Dhanmondi, Dhaka, is seeking some dynamic and customer-focused individuals to join our team as a Call Center Executives. As the first point of contact for our esteemed clients, you will play a crucial role in ensuring a seamless and positive experience.

Responsibilities:

• Manage high call volumes, providing information and directing inquiries.
• Monitor and respond to social media messages, engaging with the online community.
• Schedule and confirm appointments, ensuring operational efficiency.
• Understand laser and aesthetics services, addressing client queries accurately.
• Handle client registrations efficiently.
• Collaborate with sales and marketing for phone promotions.
• Respond promptly to voicemail and email inquiries with detailed information.
• Assist in resolving client concerns, escalating when necessary.
• Uphold high customer service standards for a positive client impression.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary with performance-based incentives.

• Training and development opportunities.

• Employee discounts on our laser and aesthetics services.