Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Secret Beauty & Laser Aesthetics

Vacancy: 03

Age: 18 to 28 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Clinic, Call Center, Beauty Parlor/Saloon/Spa

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Clinic, Call Center, Beauty Parlor/Saloon/Spa

• Age 18 to 28 years
• Only Female

• Training/Trade Course: BPO, Telemarketing, Call Center
• Skills Required: Customer Care
• Only experienced candidates are encourage to apply

Welcome to Secret Beauty, a harmonious collaboration with the globally acclaimed Turkeyana, Turkey. Together, we unveil the artistry of beauty and aesthetics that transcends borders. At Secret Beauty, we've delved into the most coveted secrets, curating a transformative experience that unlocks your ageless allure. In partnership with Turkeyana, a name synonymous with excellence worldwide, our mission is to infuse a global touch into your beauty journey. From rejuvenating facials to non-surgical facelifts, we seamlessly blend traditional wisdom with cutting-edge techniques, offering a beauty transformation that exceeds expectations. Join us at Secret Beauty, where each treatment is a step towards revealing your inner and outer beauty, embracing the essence of ageless allure like never before.

We are seeking some dynamic and customer-focused individuals to join our team as Front Desk Cum Call Center Executive. As the first point of contact for our esteemed clients, you will play a crucial role in ensuring a seamless and positive experience.

Responsibilities:

• Welcome and assist clients for a positive experience.

• Manage high call volumes, providing information and directing inquiries.

• Schedule and confirm appointments, ensuring operational efficiency.

• Understand laser and aesthetics services, addressing client queries accurately.

• Handle client registrations efficiently.

• Maintain a welcoming waiting area and perform general administrative tasks.

• Collaborate with sales and marketing for phone promotions.

• Respond promptly to voicemail and email inquiries with detailed information.

• Assist in resolving client concerns, escalating when necessary.

• Ensure seamless information flow with clinic staff.

• Uphold high customer service standards for a positive client impression.

• Monitor and respond to social media messages, engaging with the online community.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary with performance-based incentives.

• Training and development opportunities.

• Employee discounts on our laser and aesthetics services.