Senior Executive, Front Desk

Job Description

Title: Senior Executive, Front Desk

Company Name: Secret Beauty & Laser Aesthetics

Vacancy: 03

Age: 22 to 35 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Clinic, Beauty Parlor/Saloon/Spa

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Clinic, Beauty Parlor/Saloon/Spa

• Age 22 to 35 years
• Only Female

• Training/Trade Course: BPO, Telemarketing, Call Center
• Skills Required: Customer Care
• Only experienced candidates are encourage to apply

Welcome to Secret Beauty

In collaboration with Turkeyana, Turkey—a globally acclaimed name in beauty and aesthetics—Secret Beauty brings you world-class treatments that transcend borders. Together, we have curated a transformative experience that blends traditional wisdom with cutting-edge innovation, helping you embrace your ageless allure with confidence.

From rejuvenating facials to non-surgical facelifts, every treatment at Secret Beauty is designed to exceed expectations, offering a journey where beauty meets excellence.

Now, we are expanding our team and inviting passionate professionals to be part of this journey.

“Only experienced candidates are encourage to apply”

Senior Executive, Front Desk:

As the first point of contact for our esteemed clients, you will play a vital role in creating a welcoming atmosphere, delivering exceptional service, and ensuring a smooth client journey from the very first interaction.

Key Responsibilities:

• Warmly welcome and assist clients, ensuring a memorable and positive experience.

• Handle high volumes of inbound and outbound calls with professionalism and care.

• Provide accurate information about our laser and aesthetic services, addressing client queries with confidence.

• Schedule, manage, and confirm appointments to maintain smooth operations.

• Efficiently manage client registrations and maintain proper records.

• Oversee and maintain a welcoming reception and waiting area.

• Collaborate with sales and marketing teams to support phone promotions and campaigns.

• Monitor, respond, and engage with client inquiries via phone, email, voicemail, and social media.

• Assist in addressing client concerns promptly and escalate issues when required.

• Coordinate seamlessly with clinic staff to ensure smooth information flow.

• Uphold high standards of hospitality, professionalism, and customer service at all times.

What We’re Looking For:

• Dynamic, customer-focused individuals with excellent communication skills.

• Prior experience in a front desk, call center, or hospitality role (preferably in healthcare, wellness, or beauty).

• Ability to multitask and remain calm under pressure.

• Tech-savvy with knowledge of appointment scheduling systems and social media engagement.

• A positive, professional, and service-oriented personality.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary with performance-based incentives.

• Training and development opportunities.

• Employee discounts on our laser and aesthetics services.