Call Center Executive

Job Description

Title: Call Center Executive

Company Name: One Click Shop

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service

• HSC/ Bachelor.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service

• The applicants should have experience in the following business area(s): Ecommerce Business.
• Freshers are also encouraged to apply.
• Work experience in customer care field in E-commerce Business will be an added advantage.
• Good command in both English and Bangla.
• Strong interpersonal and communication skills.

One Click Shop is a promising ecommerce platform based in Bangladesh. One Click Shop offers a wide range of products across various categories, including electronics, fashion, home appliances, groceries, beauty and personal care, sports and fitness equipment, books, and more. Your one-stop destination for effortless shopping awaits.

Shift: (Shift-1 : 8 AM to 3 PM), (Shift-2 : 2 PM to 10 PM).

Responsibilities:

• Need to handle incoming calls to the prospective customers pertaining to the Client`s business.

• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.

• Identify customer needs, record customer information, clarify information and provide solutions.

• Perform every call actively to solve client`s problem.

• Follow standard operating procedures and guidelines to maintain quality service delivery.

• Must be knowledgeable about Facebook (Social media), email & web chat.

• Refer unresolved customer grievances to designated persons for further investigation.

• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.

• Report time to time to the team leader for complicated issues.

• Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction metrics.

• Stay updated on company products, services, and policies to address customer inquiries and concerns effectively.

• Adhere to compliance regulations and maintain confidentiality of customer information.

• Continuously seek opportunities for self-improvement and professional development.

• Competitive Salary, Additional incentive will be applicable based on sell.