Call Center Executive
Job Description
Title: Call Center Executive
Company Name: One Click Shop
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: --
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service
Published: 2024-05-23
Application Deadline: 2024-06-22
Education:
HSC/ Bachelor.
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service
Skills Required:
Additional Requirements:
- The applicants should have experience in the following business area(s): Ecommerce Business.
- Freshers are also encouraged to apply.
- Work experience in customer care field in E-commerce Business will be an added advantage.
- Good command in both English and Bangla.
- Strong interpersonal and communication skills.
Responsibilities & Context:
One Click Shop is a promising ecommerce platform based in Bangladesh. One Click Shop offers a wide range of products across various categories, including electronics, fashion, home appliances, groceries, beauty and personal care, sports and fitness equipment, books, and more. Your one-stop destination for effortless shopping awaits.
Shift: (Shift-1 : 8 AM to 3 PM), (Shift-2 : 2 PM to 10 PM).
Responsibilities:
Need to handle incoming calls to the prospective customers pertaining to the Client`s business.
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
Identify customer needs, record customer information, clarify information and provide solutions.
Perform every call actively to solve client`s problem.
Follow standard operating procedures and guidelines to maintain quality service delivery.
Must be knowledgeable about Facebook (Social media), email & web chat.
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Report time to time to the team leader for complicated issues.
Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction metrics.
Stay updated on company products, services, and policies to address customer inquiries and concerns effectively.
Adhere to compliance regulations and maintain confidentiality of customer information.
Continuously seek opportunities for self-improvement and professional development.
Job Other Benifits:
Competitive Salary, Additional incentive will be applicable based on sell.
Employment Status: Part Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.11% |
| 1.83% | |
| Dhaka College | 1.33% |
| Daffodil International University (DIU) | 1.33% |
| University of Dhaka | 1.26% |
| Tejgaon College | 1.19% |
| Sonargaon University | 1.12% |
| European University of Bangladesh | 0.98% |
| Dhaka Commerce College | 0.77% |
| Northern University Bangladesh | 0.77% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 82.23% |
| 31-35 | 11.24% |
| 36-40 | 3.37% |
| 40+ | 1.54% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 84.53% |
| 20K-30K | 14.06% |
| 30K-40K | 0.77% |
| 40K-50K | 0.49% |
| 50K+ | 0.14% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 34.27% |
| 0.1 - 1 years | 15.94% |
| 1.1 - 3 years | 23.60% |
| 3.1 - 5 years | 12.64% |
| 5+ years | 13.55% |
