Call Center Executive
Job Description
Title: Call Center Executive
Company Name: A reputed group of company
Vacancy: 02
Age: 22 to 31 years
Location: Dhaka
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Group of Companies
∎ Freshers are also encouraged to apply.
Published: 19 Sep 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 22 to 31 years
Responsibilities & Context:
∎ Handle inbound and outbound calls in a professional and courteous manner.
∎ Address customer inquiries, complaints, and issues effectively and efficiently.
∎ Provide accurate information about our products and services.
∎ Record details of customer interactions and transactions.
∎ Follow up on customer calls as necessary.
∎ Collaborate with team members to improve customer satisfaction and support processes.
∎ Stay updated on product knowledge and company policies.
∎ Job Overview:
∎ We are seeking a motivated and customer-focused Call Center Executive to join our dynamic team. The ideal candidate will handle inbound and outbound calls, resolve customer queries, provide information about products/services, and ensure high levels of customer satisfaction. If you have strong communication skills and a passion for delivering excellent service, we’d love to hear from you!
∎ Key Responsibilities:
∎ Handle inbound and outbound calls in a professional and courteous manner.
∎ Address customer inquiries, complaints, and issues effectively and efficiently.
∎ Provide accurate information about our products and services.
∎ Record details of customer interactions and transactions.
∎ Follow up on customer calls as necessary.
∎ Collaborate with team members to improve customer satisfaction and support processes.
∎ Stay updated on product knowledge and company policies.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Pension policy, Medical allowance, Weekly 2 holidays, Insurance, Gratuity, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ A reputed group of company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Sep 2024
Category: IT/Telecommunication
