Assistant Manager - Customer Support
Job Description
Title: Assistant Manager - Customer Support
Company Name: ilannoor Edification Ltd.
Vacancy: 2
Age: 24 to 35 years
Job Location: Dhaka (Natunbazar)
Salary: Negotiable
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Design/Printing/Publishing, Educational Technology (Edtech) Startup
- Freshers are also encouraged to apply.
Published: 2025-11-15
Application Deadline: 2025-11-25
Education:
- Bachelor of Business Administration (BBA) in Marketing
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Design/Printing/Publishing, Educational Technology (Edtech) Startup
- Freshers are also encouraged to apply.
Skills Required: Call Center Operation,Customer Service Management,Customer Support,Customer Support through Phone,Facebook Presenter,Marketing and Sales,SEO and Digital Marketing,Social Advancement,Social Media Marketing (SMM),Whats app
Additional Requirements:
- Age 24 to 35 years
- Only Male
- Experience in customer support or service management (education sector preferred).
- Strong communication skills in Bangla & English.
- Proficiency in using CRM, communication tools, and support channels.
- Patience, professionalism, and a problem-solving mindset.
- Ability to manage a team and handle high-volume queries effectively.
Responsibilities & Context:
Ilannoor Edification Ltd., Dhaka
Ilannoor Edification Ltd., a leading educational, training, and publishing institution dedicated to advancing Quranic and Arabic language education in Bangladesh, is looking for a highly organized, empathetic, and service-oriented Manager – Customer Support to lead our support operations with excellence.
Key Responsibilities
- Oversee all customer support operations across phone, email, WhatsApp, and social media.
- Lead and train a support team to deliver timely, accurate, and courteous service.
- Handle student, parent, and institutional queries regarding courses, books, and events.
- Manage ticketing/CRM systems and ensure quick resolution of issues.
- Coordinate with academic, sales, and operations teams for smooth service delivery.
- Maintain support SOPs, quality standards, and weekly reporting metrics.
- Monitor customer satisfaction and implement continuous improvement initiatives.
Job Other Benifits:
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
