Assistant Executive, FCR

Job Description

Title: Assistant Executive, FCR

Company Name: Triangle Services Limited

Vacancy: --

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 1 year
• Freshers are also encouraged to apply.

• Bachelor of Arts (BA)
• Bachelor of Commerce (BCom)
• Bachelor of Social Science (BSS)
• Master of Social Science (MSS)
• Master of Arts (MA)

• At most 1 year
• Freshers are also encouraged to apply.

• Age 22 to 30 years

Essential Skills:

• Communication: Convey information clearly via phone, chat, email, or face-to-face.

• Active Listening: Understand the customer’s issue fully before responding.

• Empathy: Recognize frustration and respond with care and respect.

• Problem-Solving: Identifying root causes and delivering effective solutions.

• Patience: Stay calm with upset, confused, or repetitive callers.

• Adaptability: Manage evolving issues, systems, and workloads.

• Technical: Proficiency in basic computer literacy & Microsoft Office.

• Detail‑orientation: Strong attention to detail for records, orders, and follow-up notes.

• Time Management: Excellent time management and multitasking in fast-paced settings.

We are looking for some patient, empathetic, and communicative representatives to serve as the primary point of contact for our customers.He/She will be the voice of our brand, responsible for resolving issues, answering product inquiries, and ensuring that every person who reaches out leaves with a positive impression. The ideal candidate is a natural problem-solver who can maintain a professional composure even during challenging interactions.

Core Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

2. Resolve complaints and troubleshoot issues efficiently while maintaining a positive and professional demeanor.

3. Assist customers with account management, including new connections, relocations, reconnections, refunds, and updates.

4. Maintain accurate records of customer interactions and issue resolutions.

5. Escalate complex or unresolved issues to supervisors or specialized teams for timely resolution.

6. Help customers understand our products, services, and company policies clearly.

7. Follow up with customers to ensure complete satisfaction and issue resolution.

8. Contribute to driving customer satisfaction, and in some cases, support sales targets or lead generation.

9. Any other task assigned by the supervisor.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Benefits are applicable as per the organization’s policy.