Assistant Engineer, NOC

Job Description

Title: Assistant Engineer, NOC

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Gazipur

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

Education: Bachelors / Masters in EEE / ECE / APECE /ETE/ ICE / CSE or Telecommunication

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

Experience:

• Minimum 1 Year is must, preferably in IGW/IPTSP/ISP operations

• Preferred Certifications (Optional): CCNA / VoIP / SIP-related certifications

Job Purpose

To ensure 24/7 monitoring, fault handling, traffic observation, and first-level operational support of IGW/IPTSP networks, maintaining high service availability, quality of service (QoS), and timely escalation to ensure uninterrupted international and domestic voice traffic operations.

Key Responsibilities

1.       Network Monitoring & Fault Management: Monitor IGW/IPTSP network faults on a 24/7 basis, analyze alarms, and escalate issues in accordance with established Standard Operating Procedures (SOPs).

2.       Traffic Routing & Configuration: Execute traffic routing modifications as per authorized instructions to ensure optimal call flow and network performance.

3.       Core Network Connectivity Monitoring: Monitor end-to-end core-level connectivity of trunk groups, signalling links, international transmission (IPLC, ITC), and local transmission (NTTN).

4.       Network Monitoring Tools & Bandwidth Analysis: Utilize SolarWinds, Nagios, LibreNMS, and MRTG to detect faults and monitor bandwidth utilization and network performance.

5.       IP Telephony & Customer Support: Configure IP Phones and IP-PBX systems and provide first-level technical support to IPTSP customers for call connectivity issues.

6.       Reporting & Traffic Analysis: Prepare daily, weekly, and monthly operational reports, including traffic trend analysis for IGW and IPTSP operations.

7.       Log Management & Call Testing: Maintain network issue logs, conduct shift-wise call testing, and report findings to ensure service quality.

8.        Vendor & Partner Ticket Management: Raise, track, and follow up trouble tickets with vendors, carriers, and partners until resolution.

9.       Traffic Observation & Performance Reporting: Observe daily traffic rates and generate performance reports to support operational decision-making.

10.     Carrier & Operator Coordination: Coordinate with IGW/IOS/ICX operators and international carriers to resolve network faults and maintain standard Quality of Service (QoS).

11.    Planned Activity Communication: Inform relevant stakeholders about planned maintenance and scheduled activities, ensuring proper coordination and follow-up.

12.    Call Failure Analysis & Stakeholder Reporting: Record call failure causes, share analytical reports with concerned stakeholders, and seek clarification where required.

13.    Infrastructure & Environment Monitoring: Conduct periodic switch room visits and vigilantly monitor temperature and environmental conditions to ensure equipment safety and stability.

• Provident fund,Mobile bill,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Compensation & Benefits

• Provident Fund

• Leave Fare Assistance

• Festival Bonus

• Earned Leave Encashment

• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.

• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.