Assistant - Customer Relation, Customer Service
Job Description
Title: Assistant - Customer Relation, Customer Service
Company Name: Bangladesh Honda Pvt. Ltd.
Vacancy: 1
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ BBA/MBA from reputed university.
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Email , Facebook, Replying Complaints (Telecommunication
Job Responsibilities:
∎ Work for motorcycle Customer service department to maintain Customer care section.
∎ Provide product and service information to customers through Facebook/Email/call center inbound/outbound channel quickly by good manner.
∎ Manage and update customer databases with the status of each customer.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution.
∎ Experience in mediation and conflict resolution techniques.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Work successfully in a team environment as well as independently.
∎ Ability to use computer system for CR management (Excel, Word, Power Point) Windows XP, Microsoft outlook, Internet Explorer.
∎ Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point.
∎ Good Communication skill in both Bengali and English with appropriate accent and good typing skill required.
∎ Report to management daily, Weekly & monthly update situation.
∎ Managing a large number of incoming calls and emails.
∎ Keeping a record of customer interaction and details of actions taken.
∎ To perform any other duties and responsibilities assigned by the management time to time.
Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Customer relationship ( Telecommunication, E-mail & Facebook ).
∎ Effective problem solving & decision making, time management and immediate prioritization of tasks as assigned.
∎ A thorough knowledge of product and services of the company as well as industry.
∎ Ability to use computer system for CR management.
∎ Excellent communication skill both in written & verbal abilities of English.
∎ Conversant with MS Office applications.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Life Insurance, Medical Insurance (OPD & IPD) including dependents & Maternity insurance.
Application Deadline: 19 Nov 2020
Company Information:
∎ 20 Oct 2020
∎ Bangladesh Honda Pvt. Ltd.
∎ Address : Crystal Palace (12th Floor), House-22, Road-140, Gulshan-1, Dhaka-1212.
∎ Web : www.bdhonda.com
∎ Business : Honda is a Japanese multinational conglomerate corporation primarily known as a manufacturer of automobiles, aircraft, motorcycles, and power equipment. Bangladesh Honda Private Limited (BHL) operates in a single industry segment in Bangladesh under a joint venture between Honda Motor Company Limited, Japan and Bangladesh Steel and Engineering Corporation (State Own Corporation) under The Ministry of Industry, The Peoples Republic of Bangladesh. The commercial production of the company started again from November 01, 2013 with the symbol of Honda two wheelers, the “Wings”.
The principal activities of the Company are manufacturing and assembling of motorcycles, scooters and other forms of motor vehicles and related accessories, distribution, marketing, sales, promotion and providing after-sales maintenance service of the "Honda" brand and other affiliated brands of Honda Motor Company Limited, Japan.
The address of the registered office of the company is Abdul Monem Economic Zone, Char Baushia, Gazaria, Munshiganj, Bangladesh and the corporate office at Crystal Palace (12th Floor), House # 22, Road # 140, Gulshan-1, Dhaka 1212, Bangladesh.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 19th Nov 2020
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