Job Description
Title: Executive/Sr. Executive (Call Center)
Company Name: Redmin Industries Limited
Vacancy: --
Age: 18 to 25 years
Location: Dhaka (Badda)
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Electronic Equipment/Home Appliances, Chemical Industries
Published: 20 Mar 2025
Education:
∎ Bachelor/Honors, Diploma
Requirements:
Additional Requirements:
∎ Age 18 to 25 years
∎ Excellent verbal and written communication skills in both English & Bengali
∎ Strong listening, problem-solving, and conflict-resolution skills
∎ Ability to multitask and work under pressure in a fast-paced environment
∎ Proficiency in CRM software and Microsoft Office Suite
∎ Strong team player with a customer-centric approach
∎ Excellent verbal and written communication skills in both English & Bengali
∎ Strong listening, problem-solving, and conflict-resolution skills
∎ Ability to multitask and work under pressure in a fast-paced environment
∎ Proficiency in CRM software and Microsoft Office Suite
∎ Strong team player with a customer-centric approach
Responsibilities & Context:
∎ To handle incoming and outgoing customer calls in a professional and courteous manner.
∎ To provide accurate information about products, services, and company policies.
∎ To identify and assess customers' needs to ensure satisfaction.
∎ To resolve customer complaints efficiently and escalate unresolved issues to the appropriate department.
∎ To maintain a high level of customer engagement and service quality.
∎ To update and maintain customer records in the CRM system.
∎ To follow up with customers to ensure resolution and satisfaction.
∎ To meet call handling, response time, and customer service targets.
∎ To work closely with other departments to improve customer service and support.
∎ To adhere to company policies, procedures, and call center best practices.
∎ To handle incoming and outgoing customer calls in a professional and courteous manner.
∎ To provide accurate information about products, services, and company policies.
∎ To identify and assess customers' needs to ensure satisfaction.
∎ To resolve customer complaints efficiently and escalate unresolved issues to the appropriate department.
∎ To maintain a high level of customer engagement and service quality.
∎ To update and maintain customer records in the CRM system.
∎ To follow up with customers to ensure resolution and satisfaction.
∎ To meet call handling, response time, and customer service targets.
∎ To work closely with other departments to improve customer service and support.
∎ To adhere to company policies, procedures, and call center best practices.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Badda)
Company Information:
∎ Redmin Industries Limited
∎ Corporate Office, Level-10, 90/Cha,The Pearl Trade Centre (Uttar Badda), Progati Sharani, Dhaka, 1212.
∎ www.redmin.com
∎ Redmin Industries Ltd is a Supplier, Manufacturer, Wholesaler & Distributor of chemicals, chemical related products & raw materials; established in 2022. It has a wide range of product services including adhesives, thermoplastic resins, ink & packaging solutions, and other supplies of raw materials required by our clients. Our aim is to provide a complete comprehensive chemical solution to our clients based on their application, processes & customized needs. Our excellent R&D, product development and after sales technical support team are capable to cater the needs of complex manufacturing process and able to provide fast, unique & cost-effective solutions and products.
Address::
∎ Corporate Office, Level-10, 90/Cha,The Pearl Trade Centre (Uttar Badda), Progati Sharani, Dhaka, 1212.
∎ www.redmin.com
∎ Redmin Industries Ltd is a Supplier, Manufacturer, Wholesaler & Distributor of chemicals, chemical related products & raw materials; established in 2022. It has a wide range of product services including adhesives, thermoplastic resins, ink & packaging solutions, and other supplies of raw materials required by our clients. Our aim is to provide a complete comprehensive chemical solution to our clients based on their application, processes & customized needs. Our excellent R&D, product development and after sales technical support team are capable to cater the needs of complex manufacturing process and able to provide fast, unique & cost-effective solutions and products.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 19 Apr 2025
Category: Customer Support/Call Centre
