Job Description
Title: Customer Relationship Officer (On-line)
Company Name: Haramain Store
Vacancy: --
Location: Anywhere in Bangladesh
Minimum Salary: Tk. 14000 (Monthly)
Experience:
∎ At least 2 years
Published: 20 Mar 2025
Education:
∎ Diploma, Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Minimum 2 years of experience in E-commerce, Call Center or FMCG.
∎ Good communication skill & Problem solving
∎ Proven experience skill to tackle challenging situation.
∎ Customer friendly & professional attitudes.
∎ Candidates with experience at Chaldal or Foodpanda will get priority.
∎ Prior experience in call center or customer service is preferred.
∎ Strong communication skills in Bangla and English.
∎ Patient, positive, and professional demeanor.
∎ Proficiency in computers, MS Office, and CRM tools.
∎ Team player with the ability to work collaboratively.
∎ Bengali & English conversational skills.
∎ CRM, Excel Data Management, Microsoft Office Suite, and GSuite proficiency.
∎ Good typing speed.
Responsibilities & Context:
∎ Make outbound calls to prospective and existing clients to promote products and services.
∎ Generate leads through various channels, including cold calling and email campaigns and convert the call for the sales.
∎ Provide accurate information to customers and address their queries.
∎ Manage client inquiries, resolve issues, and provide exceptional customer service to ensure client satisfaction.
∎ Prepare and submit regular sales reports to management, including call logs, sales summaries, and feedback on market conditions.
∎ Make outbound calls to prospective and existing clients to promote products and services.
∎ Generate leads through various channels, including cold calling and email campaigns and convert the call for the sales.
∎ Provide accurate information to customers and address their queries.
∎ Manage client inquiries, resolve issues, and provide exceptional customer service to ensure client satisfaction.
∎ Prepare and submit regular sales reports to management, including call logs, sales summaries, and feedback on market conditions.
Compensation & Other Benefits:
∎ Salary Review: Yearly
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Haramain Store
∎ 114/2, West Agargaon, Sher-e-bangla nagar, Dhaka
∎ www.haramainstore.com
∎ Online and Offline Sellar of Dates, Prayer Mats etc
Address::
∎ 114/2, West Agargaon, Sher-e-bangla nagar, Dhaka
∎ www.haramainstore.com
∎ Online and Offline Sellar of Dates, Prayer Mats etc
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 19 Apr 2025
Category: Customer Support/Call Centre
