Zonal Manager (Auto Service)
Job Description
Title: Zonal Manager (Auto Service)
Company Name: IFAD Group
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc), Diploma in Automobile
Experience Requirements:
∎ 10 to 12 year(s)
∎ The applicants should have experience in the following area(s):
10 to 12 years in automotive sector is required
Job Responsibilities:
∎ Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
∎ Updating service methods to improve overall efficiency.
∎ Developing and implementing service standards and procedures.
∎ Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
∎ Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
∎ Monitoring department issues and client complaints to create methods to lessen recurring issues.
∎ Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
∎ Maintaining strong relationships with manufacturers, dealers, and sales representatives.
∎ Helping to train new employees in company procedures.
∎ Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
∎ Conducting appraisals of team members and identifying areas for improvement.
∎ Creating and presenting regular reports to senior management.
Additional Requirements:
∎ Age at most 40 years
∎ Only males are allowed to apply
∎ Excellent interpersonal and customer service skills.
∎ In-depth knowledge of industry best practices and service delivery standards.
∎ Strong leadership ability and team spirit.
∎ Excellent written and verbal communication skills.
∎ Attention to detail.
∎ Excellent organizational skills.
∎ Problem-solving skills.
∎ Working knowledge of relevant field.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Jul 2021
Company Information:
∎ 11 Jul 2021
∎ IFAD Group
∎ Address : Company Address:IFAD Tower
7 New Tejgaon Industrial Area, Dhaka-1208, Bangladesh
∎ Web : www.ifadgroup.com
Category: Production/Operation
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